Restaurant, American restaurant, Bar & grill, Diner, Family restaurant, Hamburger restaurant, Steak house, Traditional American restaurant
So yesterday April 24th, I came to Applebees with my friend during happy hour.The lady who served us was absolutely fantastic I have zero complaints about her.The food and drinks we order were fantastic as usual.The complaint I have is about the woman in the photo.Now the only thing between her and I was a chair and I understand you had a rough day at work but your comments made were defiantly inappropriate and RACIEST.Now I couldnât get her name but I did get a photo.This lady in the photo said and I quote âI hate black people AND I hate white people.â Then idk what the man next to her said but then she said âI hate all peopleâ.Now okay I understand you are upset at customers but it only got worse from there.The man said â do you use the N wordâ and the woman said âYes of course if thatâs how youâre acting then Iâm going to use that wordâ.This was probably the most SICKENING part about all the comments she said.As someone who is African American and my friend being Japanese we felt VERY uncomfortable but the way she said it so casual made it seem like this is not the first time she has said this as work.I hope Applebees takes the proper steps in talking to her about her professionalism.Also if you hate your job THIS much you should find another one.
Owner response
Mauricea, we are so sorry to hear about your visit with us.Letting our guests down is never our intention.We'd like the chance to learn a few more details and follow up with you in the next few days.Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap81408669
I went in with my sister and her fiancĂŠ and we were seated and then ignored for about 15 minutes.Finally a waitress came over and said that we were seated in a âclosed sectionâ and asked us to move.We just got up and left.I just had a visit to the ER and was in pain wanting food.The waitress and hostess were not apologetic at all.They could not care less that we decided to leave.Terrible experience.Terrible service.
Owner response
Hi Bry, we are so sorry to hear this was your experience with Applebeeâs.This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Mesa Applebeeâs franchisee follow up with you.https://empli.fi/cs/ap81345017
Absolutely garbage service.Holy cow! Iâve always been a fan of Applebees, and this particular one is near my house.We only go out once in a while, literally.Anyhoo, my husband & kids wanted to go eat, so we went here.We were sat and after 24 minutes of sitting and NOT BEING NOTICED, we got up and left.I donât know the waitresses names, but I could pick them out from a line up.Poor service.F- DO BETTER
Owner response
Thank you Jerica for taking the time to leave us a review although weâre sorry we failed to meet your expectations.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Mesa Applebeeâs franchisee follow up with you: https://empli.fi/cs/ap81525795
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