Applebee's Grill + Bar

So yesterday April 24th, I came to Applebees with my friend during happy hour.
The lady who served us was absolutely fantastic I have zero complaints about her.
The food and drinks we order were fantastic as usual.
The complaint I have is about the woman in the photo.
Now the only thing between her and I was a chair and I understand you had a rough day at work but your comments made were defiantly inappropriate and RACIEST.
Now I couldn’t get her name but I did get a photo.
This lady in the photo said and I quote “I hate black people AND I hate white people.” Then idk what the man next to her said but then she said “I hate all people”.
Now okay I understand you are upset at customers but it only got worse from there.
The man said “ do you use the N word” and the woman said “Yes of course if that’s how you’re acting then I’m going to use that word”.
This was probably the most SICKENING part about all the comments she said.
As someone who is African American and my friend being Japanese we felt VERY uncomfortable but the way she said it so casual made it seem like this is not the first time she has said this as work.
I hope Applebees takes the proper steps in talking to her about her professionalism.
Also if you hate your job THIS much you should find another one.

Owner response

I went in with my sister and her fiancé and we were seated and then ignored for about 15 minutes.
Finally a waitress came over and said that we were seated in a “closed section” and asked us to move.
We just got up and left.
I just had a visit to the ER and was in pain wanting food.
The waitress and hostess were not apologetic at all.
They could not care less that we decided to leave.
Terrible experience.
Terrible service.

Owner response

Absolutely garbage service.
Holy cow! I’ve always been a fan of Applebees, and this particular one is near my house.
We only go out once in a while, literally.
Anyhoo, my husband & kids wanted to go eat, so we went here.
We were sat and after 24 minutes of sitting and NOT BEING NOTICED, we got up and left.
I don’t know the waitresses names, but I could pick them out from a line up.
Poor service.
F- DO BETTER

Owner response