Applebee's Grill + Bar

Wow.
All I can say is this is definitely a first.
Notably, I don't usually go to places like Applebee's or Chili's because I feel like they're the family Dollar restaurants but hey, I wanted something quick and different.
I was absolutely amazed at the treatment at this location.
First off, I walk through the door and some gentleman that was the hostess was wearing like a t-shirt and baggy pants and messy hair and he just looked at me and said how many.
No greeting or anything.
Once we sat down we were sitting right beside the kiosk where servers put your order in.
You can imagine my amazement when my server began taking my order from the kiosk.
He walks behind me stands at the kiosk and says what can I get y'all.
And I said are you not going to come over to the table and take our order? And he literally replied with no, it's much more convenient here.
He did the same thing to the table behind us that was actually turned a different direction and further away.
I've heard of bad service but damn.
This one takes it up a notch.
I asked him a question about something on the menu and he did the same thing.
He stood behind me at the kiosk and pointed to my menu.
At that point I also said are you not going to stand at our table? I know service has gone down to everywhere because everyone has stopped working.
I get it, and I'm thankful these guys are working.
However, they need better training.
The food came out hot and was really good.
I noticed that the boneless wings now look like Wendy's nuggets.
You know like full of tendons and ligaments.
That was new.
I probably will not visit this location again.
I can't put all of the blame on the boys.
As a manager I understand it is the manager's responsibility ultimately to make sure they are doing the right job.
But realistically, I don't feel a lot of people care anymore.
When the server brought me my ticket he saw that I was scanning the bottom of it to leave a review.
When I turn my head he took it from my table and I had to ask for him to bring it back so I could scan it.
He then asked me to please leave him a good review.

Owner response

I was bothered that our server came to the table to take our order and was ALSO taking To-Go orders! He answered the phone and took an order while still taking ours! I feel like we didn't have 100% of his attention. He ended up being a great server but the headset and phone call was a little much. Music was terrible. Food was prompt and delicious.

Owner response

The food was absolutely amazing.
They were pretty busy so it did take a bit to be able to order.
The food was ready to go fairly quickly though.
Great deals on the food.
Cinnabon bites are the best!!!!!