Applebee's Grill + Bar

Normally I really enjoy eating here, when Sean is our server everything is great! Even if the restaurant is busy he keeps our drinks full and constantly checks in on us.
I won't publicly name the server who has given us poor service twice now. The first time we waited close to an hour to get our drinks ordered.
When the food came out items were missing, one of our child's dishes had old food stuck on the outside of the dish (doesn't say much about the cleanliness of the kitchen).
We decided to try here again and unfortunately Sean wasn't here again but we were hungry so we decided to stay again. To our surprise it was the same server as last time and we contemplated leaving.
But we were hungry so we gave him and Applebee's another chance.
Our drink order was taken quickly which was a step up and my child's food order was put in.
Then in true to this servers fashion it took a while to even get our drinks.
After they came there was a fly in my drink. I understand these things happen so I simply asked for another drink.
The second drink came back and guess what there was another fly in the drink! I seriously question the cleanliness of the kitchen at this particular Applebee's.
After this my wife and I had lost our appetite and cancelled our order and paid for my child's meal and left.
Do better Applebee's!

Owner response

I ordered food with zero chicken.
It came with chicken my service sent back and now you can tell they picked the chicken out sent back but they missed some chicken one can you can on the upper left of the plate.
Rina gave great service but cook staff failed and now I'll be sick since I have eaten meat in over 30 years.
Being lazy at your job is Un acceptable specially when prices are raising.
They put the food back and burnt it to make it seem like they remade it.
Poor food.
Never come back again.

Owner response

The food was tasty and well prepared.
It took a long time to get a waitress.
I ordered and she committed it to memory.
There were some jerks at the bar yelling and using profanity with kids nearby.
The food arrived and it was good.
Really well prepared.
The waitress didn't come back until after I finished everything to ask if I wanted a drink refill.
The manager brought the check.
Don't go if you're in a hurry or have complainers in your group.