Applebee's Grill + Bar

We go to the South Des Moines restaurant at least once a week.
Our server, Angie is phenomenal.
She treats us like she is so glad to see us.
The cook makes the food perfect.
Steaks are cooked to perfection, juicy not charred.
We love everything we order.
Definitely a perfect experience every time

I'm a delivery driver and it's impossible to get assistance from the staff.
I have stood for 7 minutes while the same 2 servers walk past me many times.
I don't understand why it is difficult to smile at me to at least acknowledge my existence.
Also as a driver I'm representing the customer.
No different than if the customer was standing here as they paid for their food also so why should they be held up since the staff cannot even acknowledge me.
This happens every single time I come here and I'm thinking about not accepting orders from this restaurant any more.
I would give zero stars if possible.
Terrible terrible staff. After having submitted my review I have been in the restaurant twice to pick up orders and I was helped immediately so there has been a significant change with the staff and that makes me extremely happy.
Congratulations to the management for making sure that this is changing.

Owner response

I got the four cheese mac and cheese with the honey pepper chicken.
It’s a favorite of mine.
I was unfortunately, not satisfied this time.
The noodles were overcooked.
Other than that, the waitress who served us was polite and delightful. The bathrooms could have been cleaner.
When I was in there, an employee rushed in and had to barf.
I hope they went home and got some rest.

Owner response