Pizza restaurant, Restaurant
Situated at 218 Smith St in Middletown, Z's Rustic Pizza & Espresso Bar is a cozy spot that delights pizza lovers with its fresh and vibrant flavors. With an inviting outdoor seating area, it's perfect for families, thanks to its kid-friendly menu. While their pasta dishes have received mixed reviews, their pizza—topped with garden-fresh tomatoes—is often praised. At a reasonable price point, it offers takeaway and delivery options, though recent customer experiences suggest that a little attention to service could elevate the dining experience.
Food & drink
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The food is pretty good but the overall customer experience needs to be improved. We recently decided to try this place again since we live close by. We also liked that they had online ordering through the Slice app. The first time we ordered a pasta dish and they didn't have the item, so they called us quickly and we were able to switch to a different dish and that was fine. We really enjoyed the spaghetti and meatballs. We decided to also try their pizza, so on a different night, we ordered pizza and were really happy with it. However, the next time we went to order, the slice app told us they were closed and that's when we found out that you can apparently only order through the app on Wednesdays and Thursdays. So with it being a Saturday, we called to place our order. It went to a voicemail so I hung up and waited a few minutes and called back. I got the same voicemail again, which instructs you to leave your name, phone number, and order and then they'll call you back.The voicemail also confirmed their store hours, and they should have been open.It felt really strange as a customer trying to place a quick order for just 1 pizza, but I followed the instructions. I waited for 30 minutes and never received a call back so we had to just get something from another restaurant. The food was good, so it's a bummer that it doesn't seem like they have the customer experience/business piece figured out. Hoping they'll make some changes so we can actually order from them more.
While driving through the state, we stumbled upon this hidden gem of a pizzeria, and it did not disappoint! The pizza was absolutely delicious, with a sauce made from freshly picked tomatoes straight from their outdoor garden.The flavors were incredibly fresh and vibrant.I was also impressed by the generous amount of meat on the slice my husband had, it was worth the detour!
First time here for pickup. Ordered the following items: 1.Eggplant Grinder 2.Side of pasta 3.Italian bread The eggplant grinder tasted pretty good.It was a bit sloppy.4star The bread is as good.4 star The side of pasta was between good and average. Service.They’re quick and efficient.Was in and out.5star. The food seemed a bit salty so will likely come here occasionally. Overall good 👍
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