Zaxby's Chicken Fingers & Buffalo Wings

I ordered 2 salads waited 20 minutes at the drive thru to receive salad.
Was asked twice what I ordered when I was waiting at the window.
Then when I got to finally eat my salad I found a big piece of plastic in my mouth and it hurt when I bit down.
I called the manager and all that was offered was for me to drive another 20 minutes to replace a salad that almost cooked me.
Never going back here rather eat gas station food.

Owner response

I stopped at this facility for lunch and was having a not so good day.
I went inside to order and could not decide what I wanted for lunch.
The front counter worker (Kaitlyn) helped me figure that part out.
I want to recognize her service today because she was vert=y patient with me and just all around full of smiles and energy.
She is the perfect example of going above and beyond.
She did not mention a survey, but I asked her did her restaurant offer surveys for their employees and she said yes, but I accidently threw away my receipt.
I call the store and ask for a manager to express how good my service was, and she recommended me do a review.
I left with a smile, despite going in with a frown.

Owner response

1/24: Absolutely abysmal delivery.
Food was done quickly so delivered quickly but that’s literally the only good note.
The tenders were nearly-inedibly overcooked, hard and crispy and not remotely enjoyable.
There was no utensils so the coleslaw couldn’t be eaten.
Absolutely worst of all, the filled sauce containers (why not the prepackaged containers?) were just a single drop above empty - see picture.
There’s no chance anyone could look at that and believe it was acceptable.

Owner response