Chicken restaurant, Caterer, Chicken wings restaurant, Fast food restaurant, Fried chicken takeaway, Meal delivery
The whole staff is amazing! They’re always so kind and sweet.They always make the experience feel special.I enjoy every visit so have at this location.This is definitely the best location in Jacksonville.They definitely keep making me want to come back.❤️
Owner response
hannah, thank you for the feedback! We are glad you enjoyed your visit to Zaxby's.Come see us again soon to check out our Signature Sandwich! If you would like to provide additional feedback please go to feedback.zaxbyslistens.com.
Looked like my sandwich hit the floor and was scrapped up.Bun was in 2 pieces. It was our first time. At Zaxby's ever .I'll stick to the professionals at Popeyes 🐔.
Owner response
Tombo, it looks like we let you down during your visit Zaxby's.We would love to know what we can do to improve our experience.Please contact us at feedback.zaxbyslistens.com so we can learn more.
First let me say I have been to this location many times over the years, and enjoy the food and feel the staff has always been friendly and helpful.I think the prices are a bit high, but I still choose to go there, so that's on me.The reason I am marking them down now is an experience I had yesterday going through the drive-thru.After placing my order, I pulled up behind a car at the window that had 2 dogs moving about in the car and putting their heads out the driver window.I witnessed a male employee and an older female employee pet one of the dogs through the drive thru window numerous times with the dog licking all over their hands.When I got to the window to get my drink and food, the same woman who was just petting the dog handed me my drink & straw, and the man who was petting the dog was just behind her, and neither had had time to go wash their hands in the seconds since the car with the dogs had driven away.Thankfully, a nice young lady whose hand had not been seen touching the dogs handed me my food.Now, I like dogs as much as the average person, but I do not want anyone who is touching my food or the food packaging to do so with tainted hands.It really grossed me out, and I almost asked for a refund.No restaurant employee should be petting animals and then touching people's items without washing their hands.It's not cute.Do better, Zaxby's!
Owner response
Sorry JaxBeach for the negative experience.Please contact us at feedback.zaxbyslistens.com so we can correct the issue.Thank you
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