Miller's Ale House

Service was good and food was delicious.
I'm not sure where they get their sweet thai chili sauce but I think it's the best I've tasted yet.
I'm also not sure what sauce they gave me with my onion rings but it was amazing. My ribeye wasn't as tender as I would have liked (I like mine almost pull-apart tender like most steakhouses make them), but the flavor was there.
It tasted like they use olive oil for the crab? I think I'd have preferred butter tbh, dipping it in the oil just made it taste weird.
I used whatever sauce they gave me with my onion rings with the crab and it was actually really good.
It did take a while for our food to get out, but our drinks came to the table pretty fast so we had some shots and something to sip on while we waited. Spent $140 after a $20 tip.

Owner response

This must have been the worse experiences at a Millers Ale House I’ve ever had.
I requested a filet mignon (medium )from the new menu because why not.
They serve me a cut that it was completely different and it was more than well done.
The server in her attempt to help just when ahead and called what seem to be the manager on shift.
Sadly he doesn’t seem to know that you should NEVER touch customers food with your bare hands if your intentions is to leave the food behind for the customer to eat it.
They don’t seem to have “runners” to take the food to the tables as I’ve seen it on other locations.
So keep in mind your food will sit at the window getting cold until your server haves the opportunity to get it and bring it to you.
The Team work at this location seen like it needs improved.
And the manager needs training on food management and how to help his team properly.
Multiple times he was seen staring at the food that was ready to go to the tables rather that just taking it to the customers and helping his employees .
I would not be going back to this location .

Owner response

I've been to this place maybe a half dozen times over the past few years.
I'd go a lot more often but to be honest I haven't had the best luck here.
For some reason, there has been a problem with the food every single time that I've been here.
Literally every time, without exception.
I'll go back after a while with the hope that maybe this time the food will be great, but unfortunately after many attempts it has yet to happen.
And I'm not a picky eater. One time I got the lobster dinner back when they offered it, and I had to send the lobster back more than once because it was almost raw the first time and even after several trips back to the kitchen it never quite got completely cooked.
The next time I got a steak and it was messed up as well.
The next time two of us got the shrimp scampi, and it was so bad that neither of us could eat more than a bite or two.
Similar things happened for all of the other visits.
On my most recent visit, anything that was fried (calamari, fish, fries) smelled and tasted like old cigarettes, I assume because the deep fryer's oil was old and contained burned food particles.
But at least that time my steak was pretty good, and the service has been good overall.
I'm not sure if I'll try it again anytime soon, but I tend to be optimistic so I'll probably try again after the disappointment of this most recent visit wears off.

Owner response