Wingstop

I have ordered online for all three experiences here.
All three different days and at different hours.
Usually there is a wait when I get there, even after the suggested time the app gives you when you order online.
Tonight was the longest wait yet.
I know Fridays are busy, but ordered online at 758pm.
21 minutes to ready.
Arrived at 825pm.
I received my order 60 minutes later . The entire staff was professional, courteous and working hard as they were slammed with door dash orders.
The methods of checking in and keeping track on who is waiting for what needs revamping as it was very unorganized despite their hardworking efforts.
Management needs to review and make some new attempts to fix this issue. The food itself was delicious, worth the wait if it's within reason.
Even with my hour long wait and drive home, my food was delicious. So in short: good food and service. Bad management and organization in handling rush hours.

This is my first time, trying Wingstop and it will be my last:( , I really wasn’t impressed.
My soda was flat and the wings just aren’t worth the hype.
The Garlic Parmesan wings were eatable, but the Cajun ones were not.
I usually love Cajun, but these were just not it.

For some reason I’m unable to upload my photos, I will try again later.
We ordered wings, fries, and veggie sticks the other night for dinner.
We picked up our order, the fries were lukewarm, but we didn’t want to wait for a new order.
We went straight home and started making the kids plates and noticed hair on the first order of fries.
We didn’t even attempt to check the other fries or chicken.
We placed an order for more than $70 dollars and also added a tip.
We sent an email with the photos attached and requested for someone to reach out, but no one did.
However, we received an email with a $5 gift card.
I cannot believe that this is the way this company thought to resolve this.
There were so many kids working, I didn’t even call when we found the hair because I didn’t think that they would handle it correctly.
I chose to send an email with photos and there was no resolution.