Chicken wings restaurant
I wish that you'll could taste the food you send out to your customers why would you over cook the chicken bites and chicken tenders and half cook the bone in wings another thing is you'll don't put enough seasoning on the meat this is why we purchased the wings and tenders etc because of the flavor of the chicken when I bit into my fries I was very disappointed they gave me some steak fries when did you all start selling steak fries that look like burnt wedges which was raw they added the seasoning on top like they was cooked properly the nerves of the cooks that work here please hire older cooks please.
Saturdays are busy everywhere , so when I placed my order online and it said my order was ready for pickup in 23 minutes I still waited about 10 more minutes before I headed out because I know it can get hectic on weekends. However , I get there and it’s still not ready.I’m almost at the HOUR wait time with like 10 other customers in here upset.All the workers look like they are under the age of 18 and have no actual manager on site and they all look frightened and mad.This has by far WORST experience I would not recommend anyone to order here
Owner response
Hi Lesly, we're sorry to hear about your recent experience at our restaurant.Wingstop not only takes tremendous pride in serving the most fresh and flavorful wings in the industry, but also in having our guests' meals ready by the quoted time.We sincerely apologize if we failed to meet this expectation during your recent visit.We never like to hear a guest is dissatisfied with the amount of time it took to prepare their meal.Would you please reach out to our team at WeCare@Wingstop.com when you get a chance so we can make this right.Please confirm the store address, receipt or order number, & a brief description of your issue in your email.Thank you!
We ordered our food at 6:36.we waited for 30 minutes and when our name was finally called they were giving us the wrong order.Besides waiting a long time they tried giving us someone’s else’s order.They told us to then wait longer.My family and me have been waiting for 1 hour.After the hour they still told us to wait more.Our food arrived almost 2 hours later.Would likely never come here again.
Owner response
Hi Fernanda, We're sorry to hear about your recent experience at our restaurant.Wingstop not only takes pride in serving the most fresh, best tasting, made-to-order wings in the industry, but also in the excellent service we provide.We apologize if we failed to meet that expectation during your recent visit.We never like to hear a guest of ours was treated with anything less than superb service.Would you please reach out to our team at WeCare@Wingstop.com when you get a chance so we can make this right.Please confirm the store address, receipt or order number, & a brief description of your issue in your email.Thank you!
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