Wingstop

Love the food, but every time we order online and take it home, there is always items missing! We have a big family, so it's a big order.
I'm talking one or two meals are missing.
Then when you call them and tell them about it, they could care less.
And are rude to you.
Won't go back unless changes are made there.

Go to a different location or ask for GIO if you need help, avoid Dave! UPDATED March 26th 2024! Supervisor named Dave makes the $50 order wrong himself! All boneless wings on a half and half order.
Then closes down his store and refuses to answer the phone until 8 minutes to close just to say, "we are closed and not making orders anymore".
I tell him "we are at the door".
When you are correcting an order made almost 2 hours ago and it took you over an hour to screw up the order Mr.
SUPERVISOR DAVE! Thank you for not correcting the order because you wanted to close early on a Saturday night and go party.
Refused to refund nor correct my order and didnt even take down a phone number for the refund.
Told me that a district manager would have to refund my order in a little over a week.
Argued literally about closing early long enough to correct the order twice over.
What winners Wingstop promotes! Let's all congratulate Dave on his well earned promotion! I waited over a week and then went back in waiting for my money to be returned to me, or even the order remade correctly...
I met a man named GIO and he tried to help but since he wasnt there the night of the original order there's nothing he can do.
He went in the back and asked Dave what to do and he said he was on break for over 10 more minutes so I have to wait and he doesnt believe the food was returned that night so nothing will be done, after his mention of my money back.
Gio called the district manager for me when he realized it had been over 15 minutes since this break.
Gio came out and told me he would have the whole order remade no problem and offered me a soda while I wait.
Ask for Gio if you see Dave there! Sometimes lazy ppl are promoted, as in this case.
Avoid Dave! Smh

I will never understand they places like this and pizza places hire young girls/guys that go to play around.
Food says takes 20-30 estimated time i wait about 50minutes.
Then order is never correct i ask for caujun season fries and they give me normal when i ask they legit POWDER THE WHOLE TOP OF THE FRIES WITHOUT MIXING THEM.
So now im eating powdered fries.
I dont understand if you already goin take about a hour for 40wings and still cant provide good food/customer service.