El Pollo Loco

Edit from Review of 7 months ago: Got a coupon in the mail to try their new stuffed quesadillas so we thought we'd try them again.
I ordered 1 shredded beef stuffed quesadilla & 1 chicken & avocado stuffed quesadilla.
Get home quite a bit later (4 cars in front of me but I was gone for over 30 minutes and I live about 3 minutes away!) and cut them in half as my husband wanted half of each.
ZERO avocado in the "chicken & avocado" quesadilla - and the wrapper even had an avocado sticker on it!! I immediately called but nobody would answer the phone! 1) When it takes a long time in line 2) When the employees obviously want to be elsewhere 3) When you don't get what you ordered / what was advertised 4) When they don't bother answering the phone ...
it's time to give up trying! Pictures attached of an avocado sticker but none in the food! Been recovering from surgery for the last couple weeks & didn't feel like cooking.
Grabbed 2 new coupons & got to the drive-thru just before 10:00.
I didn't realize I could only use 1 coupon! So for 2 salads & 2 quesadillas, my total was OVER $30 (that's WITH a coupon - it would've been over $40 otherwise!) for 2 people!! When I got home, I emptied the bag so I could go over my receipt ...
but there wasn't one! So not only was the cashier exasperated that I asked how much something was, he didn't bother giving me a receipt.

Owner response

2024.0820 I find the fire grilled chicken greasy.
The skin sticks to you fingers.
The sides are too small.
If you need to feed 4 or more people you need to buy a family meal and it is mega expensive.
Your best bet is to have a coupon to buy chicken only.
At home, make some instant mashed potatoes, open a can of black beans or pinto beans and a can of corn.
For a little effort on your part you will save a lot of $$.
If you must, buy a large mac & cheese but I don't think it's that great.
They changed the reward point system.
You now have to order and pay thru the app and can no longer just scan your receipt 😔

Owner response

This will be the last time I go to this drive thru.
The cashier charged my card twice and didn’t even know my order but charged my card anyways.
Normally I don’t have a problem here but this time the food was extra spicy which I can’t eat, and was not satisfied with the service I got.
Just want to give a warning if you use a card at the drive thru check your statements to make sure your not charged more than once.

Owner response