Whataburger

Used to love coming to this location but the service has been less than satisfactory in the past few months.
I’ve had two different negative experiences.
First experience involved getting a cold hamburger combo.
The meat was cold and you could obviously tell that it wasn’t fresh.
When I made a complaint to the girl that charged me for my meal, she responded by saying that the meat was placed on the bun straight off the grill.
Which was not the case because the burger was cold to the touch.
Not very professional customer service from the girl.
If a customer complains, that’s not how you respond.
My burger was remade but it made the overall experience uncomfortable.
Second experience involved ordering a chicken tender combo so that I could avoid the same type of situation with something being wrong with the food.
I chose to dine in, so I waited for my combo for more than 20 minutes.
I didn't see a sign of anyone coming to give me my order so I stood up, took my receipt to the front, and only then one of the employees called my order number to be picked up when she saw me standing at the front.
Overall just disappointed at how much the customer service has changed.

I know to keep my expectations realistic.
However, my recent visit Whataburger was beyond disappointing.
It's clear that management has let things slide significantly.Upon arriving, I was taken aback by the disarray from not having any buns to not having any cup holders as i approached the window, I couldn't help but glance inside, only to be met with a snarky comment from the employee: "Why are you looking in here" "You just place your order." This kind of attitude is a clear indication of how little they care about customer experience.From the messy counters to the indifferent staff, it seems that the management has completely checked out.
Fast food doesn't have to be gourmet, but basic cleanliness and courteous service should be a given.
Unfortunately she failed miserably on both counts.Save your time and money and go somewhere that values its customers and takes pride in its service.

One of Texas's great fast food chains.
Been going to this location for decades, never had issues.
Provided condiments, napkins w/o having to ask..