Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Food & drink
Vibe
Comfort food
By owner
Street View
Menu 1
Came at 7:45am to get food.Our truck is way to big for drive through so was going inside to order.But apparently doors stay locked till later in the day I guess. I'm on here to say how of an unconvinced that is to people that don't wanna use the drive through.
Owner response
This is concerning to hear, Angelica, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/
Went here a while back and had an experience that just stuck with me.Made my order online.Received my order through the window.I’m glad I checked my bag before I left because I was missing a fry.The window person told me I was not missing anything.I showed her my receipt, explained to her that I ordered an extra fry, and after her huffing and dirty looks, she gave me my fry.When we got home and took out our food, the large fry she gave me was less than half full.I love going to this location but this customer service and treatment I received was horrible.I’ve sent a complaint to corporate and have not heard anything back.I was sent a survey and requested to be contacted.After a while, they closed this complaint and nothing was done.
Owner response
This is disappointing to hear, Anthony.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
Stacy was very rude this morning.She made me drive back around when there was no more cars in the drive-thru to place a second order
Owner response
Hi Rizznea, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
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