Whataburger

Normally, when my husband I walk in, the customer service is excellent.
Today, however, was night and day different.
We walked into an empty counter and waited entirely too long for the gentleman working to come out from the back to take our order.
When he did, he almost seemed bothered by the fact that we were ordering (like we were interrupting whatever he had going on in the back).
We didn’t get a number for our table either (we were dinning in) and waited a long time at our table for our food (2 honey butter chicken biscuits- that’s it.
And no, the store wasn’t busy).
Just when I was about to say something to someone, a young man named Xavier came out to check on us.
He was surprised we hadn’t gotten our food yet, went to check on it and brought it to us immediately.
He was so kind, professional and friendly! He absolutely turned this visit around.
That young man knows what customer service is about! He should be in the front greeting all customers and truly deserves recognition and a raise.
He is an exceptional asset to Whataburger, Little Rock!

This was my first time eating here and I must say everything was delicious! Customer service was second to none and my order came out just as expected.
The space was exceptionally clean and inviting.
Ms.
Chambers and Olivia made sure that I was pleased with my visit and everyone was very very professional and courteous.
Good customer service is very rare these days but you can find it at this location.
I most definitely will be back again real soon!

So I finally made it to Whataburger.
No line, not busy at all.
I made an order for two No.
1 with cheese.
What I received was a mustard sandwich with cheese.
No straw, no condiments, no napkins or anything.
The burger.
The burger reminds me of the soybean burger from elementary.
But without the nostalgia of good times.
I don't see what all the hype is about.
If you had a good burger from there.
Let me know what time you went so I can get one too.
I wanted to like it.
But having to add my own ketchup and mayo wasn't the best first impressions for me.