Whataburger

For the most part at these places you know what you're going to get or what you sign up for.
Whataburger being probably the best fast food burger in the valley as it's only real competitor being in and out.
Though the experiences with Whataburger vary wildly.
With this being a newly opened place there's a good amount of staff on duty meaning that wait times are pretty short.
Especially when it comes to online orders, though this one doesn't exactly break the mold as my order got messed up and was redone, not to mention that this more open concept kitchen area means I can hear what I assume is the manager yelling l at the staff for getting it wrong.
Which I can imagine judging by the reviews being a thing they are desperately trying to scrub.
The other part is that I know that working in the service industry you need to blow off some steam and such especially when eating lunch but it felt weird hearing some staff just talk about customers and such which isn't all that new, but they were talking loud enough for me to hear.
Regardless my food was hot, and Delicious which is what I came for and big ups to Lewis for being a really cool guy.
Though it was funny to see that kiosk out of order because last time I was at that location, the thing would time out and freeze and not let me pay.
That being said I'll be back because of convenience being off the 202 for sure.

The restaurant is new and very nice but the staff needs better training I have visited this restaurant several times and on three different occasions they seem completely confused on basic aspects of their job.
Today I simply ordered two egg on the bun sandwich’s and very simple ingredients egg / Bun / Slice of American cheese and on both sandwiches no CHEESE.
Simply focus on the order you’re working on will be the east fix for this.
A few days ago I ordered a hamburger online using the app , I arrived and the app said the order was ready and three times I asked a manager and the same young lady twice about my order to which neither of them would simply walk over to the heated area to look at the ONE bag that was in there WHICH HAPPENED TO BE MINE 🤦🏻‍♂️ Once again the easy fix is better customer service training and listening to what’s being said to them.
This Whataburger is extremely close to where I live but I won’t visit this particular location again until they are better trained.

3rd time here at this new location.
Sorry to say it doesn't get better.
I returned to get my order redone.
Dry , warm , cheese not melted.
Onion rings were soft and warm.
Will not be going back .
Not woth what I paid for.
Workers have no guidance from what I seen.
Just wandering around or drinking and eating.
Place looked like it needed cleaning.