Wendy's

Wendy's is a successful global chain, so I feel no remorse for what I am about to say in this review as I will not hold back any detail nor sugar coat any gripe.
My experience was so horrendous I don't know if I'll go to a Wendy's again because the association to the experience will most likely trigger unbridled rage into every bit of my being.
I have no comments on the food, as you'll soon read I wasn't able to receive my food. It's just before 1:30 AM, I just got off an 8.5 hour shift with no break or room to snack.
So, before my drive home I decide to place an order on the Wendy's app (starving).
My order goes through and I head there.
It takes me 10 minutes to arrive, I get to the drive-thru, the app registers that I've arrived and says that my food was being made.
However, the line was long and moving slow.
Regardless, I've paid, the foods being made, should be no problem.
I got to the speaker right at 2:00 just to confirm with the person that I'm here to pick up an order and all I hear back is "WE'RE CLOSED".
Still, orders already way ahead of schedule, I can just pick it up right...Apparently, wrong.
I get to the window and say "I have an order for pick-up" - they completely ignore me (oh and I can visibly see my exact drink is near the drink machine and my food was sitting under the warmer).
I say again "I'm here to pick up my food - ignored.
I see them closing, walking around the store, smirking at me and shooing me away like I'm some drifter begging for fries off the ground.
Finally, a response, the larger fellow with a beard comes up to the window, snaps at me and says "we're closed" I say, "I paid way ahead of time, my food is right there" - I'm cut off as he say's "WE'RE CLOSED".
His only rebuttal other than being completely terrible to me was "The app doesn't accept orders after 1:30 and it shouldn't go through".
What can I even do at this point? Nothing.
I drive off, get a refund and write to the customer service chat box on the app.
Which it states - "There is no cut off time for placing orders".
So not only was the entire staff ruthlessly unkind and inconsiderate, they straight up LIED to my face to get out of simply handing me my order. I pride myself on being kind, I have worked both in fast food, and waiting tables.
What I went through and witnessed last night is nothing short of nasty, spiteful inhuman treatment toward a patient, paying customer.
This was a team effort as well, it only took one person with a sliver of compassion and effort to grab my prepared food, walk over to the window and simply hand it to me.
So with that said, I didn't get names but I have the date and description of the people working.
I believe this is justified, despite my unconditional support of people working within customer service.
This happened 4/27/24 at 2:00 AM.
Like I mentioned, one was a larger man with a beard, another a Mexican lady, and a very tall older man.
This is the Wendy's on Barbur Blvd in Portland.
I have no message on what should or shouldn't happen here, not that I have say in that.
I just wanted to lay out the facts about how I was treated at this establishment and move on.
This is a complete anomaly, I've been treated very well here before.
So I leave with that.

I came in for pick up at the correct spot but the cashier just scolded me for not getting in line to order.
I said I had ordered online and was just here to pick it up.
He looked confused like he had never heard of the concept before and then told me louder and ruder to get in line to order.
He was old so maybe he really doesn’t know that you can order food online, but you would think he would get trained on this.

Food is always good but the service isn't as good as you would hope for.
There are quite a few people that call out regularly which hurts the service team.
There are a couple hard working Hispanic ladies that do a great job & always show up! Maria & company.