Wang Eastern Chinese Restaurant

I loved the garlic chicken 🍗 especially when they didn't put the garlic sauce aside.

This is a new review from 01/30/2022.
My husband and I placed an order to our address which we are 15 mins away.
We called around 8:30 -8:50 ; didn’t receive our order until almost 9:30.
As soon as we received our order I immediately called back to get a new order of chicken wings with fries due to my order coming VERY SOGGY.
The manager on duty reassured us that he was sending out a new order, which never came.
We called back after 45 mins of waiting which a young lady stated the driver would be here shortly with our new order which NEVER CAME AGAIN.
Today 01/31/2022 we called back around 6:30pm spoke to a manger named JOHN CHANG who claimed they was not sending us a new order.
If I wanted a new order I have to take my 9 month pregnant self to the store & get a refund.
I kindly stated that if I have to walk 15-20 mins in the snow I would like a refund of my whole $40.00 order.
He stated that when I get there I can speak to the boss.
After almost an hour still currently on the phone with them , they let us know they are not allowed to take our order & now after 7 times the phone keeps magically hanging up.
I am an assistant manager at a restaurant & the way that they are treating us is so poorly I will never order from this place again especially after being a loyal customer of these people for the past 7 years.
I will make sure to spread my review throughout social media so that everyone I know will NOT order from this place at all ! The fact that they are giving us a hard time to remake our order or give us a full refund is disgusting.

They continue to compete well against their local competition.
Despite my gripes in the past...they serve up some good chicken with broccoli and their chicken wings and French fries is still a good deal.
The screaming lady screams less and is now more courteous.
It's a dedicated staff, a good take out spot.
Once again I recommend them. (Old Review) They were good a few years ago (2017) but I am refusing to go there as their owner or manager is void of customer service skills.
On my recent visit this Lady (might be owner) would give the ugliest facial expressions upon ordering.
Again their cooking has been uninspired lately.
Last order of chicken wings with the crinkle cut fries I used to like, seemed to be the remains at the bottom of their frozen French fry bag. Lastly upon ordering for delivery, I missed the delivery and I was put on their no delivery list.
Not missing much anyway the food does not make the cut most of the time anyway.
😑 (Old Review) They are open until 11:00pm Monday-Friday and on Saturday they are open until 12:00am and serve right up to the hour of closing; lately a lot of places say they close at 11:00pm, but if you call them at 10:45pm, they won't pick up their phone if you are calling in.
Eastern serves right to the hour, I think that's cool. They are good, their crinkle french fries are on point, it is one of their strengths; the chicken wings with french fries are as good as they get here.
They only offer a free 2 liter soda for $28 and above purchase, but that is it.
They don't add value to you for the money you spend with them.
I don't think its cool, but to each his own.
😎