Golden Krust Caribbean Restaurant

I am a frequent customer at this establishment as I live nearby, but unfortunately, I had a small disagreement with the cashier regarding the contents of my meal.
I explained to her that I did not have any oxtails on my plate and that I only had a small amount of gravy because I prefer moist rice.
However, she scrutinized my plate for a couple of minutes and then pointed directly at the jerk chicken, asking me what it was.
I was left wondering if she was slow, blind, or blatantly playing in my face.
Not only did she imply that I was lying, but she also insinuated that I was poor.
This has never happened to me before at any restaurant, and it is quite perplexing.
While oxtails may be important to her, they hold no significance to me.
As an American born and raised here, I believe that this is just food we are discussing, and it should not be taken so seriously.
If I had oxtails, there would be no need to hide them.
Interrogating me over oxtails is surreal.
This is how small situations escalate. I’m so disgusted with her customer service, I don’t think I’ll be back.
Please please do better!!!!

Owner response

First visit, and likely my last to this particular location.
The place was clean, well kept, and bright.
I walked past the buffet, thinking I'd be able to order at the counter.
Against my better judgment, I asked one worker if they had porridge; she responded with, "It's at the island." Again, I've never been here before, so how would I know?! I used the plastic gloves they had available to package my porridge & dumplings, and made a beeline to the register to get out of there.
At the register, I couldn't tell if she was talking or singing to herself, but I heard her say something.
I inquired if she was talking to me, to which she responded by shaking her head no and kept speaking. Not only was her body language unwelcoming, but her facial expression, the dismissal of the wave of the hand when she motioned to the buffet, and her genuine irritability to be at work this morning, did it for me.
The cornmeal porridge was bland, room temperature, and the dumpling was salty and cold - both items were from the island.
Disappointing experience.
😩

Owner response

If you don't have the $$ to spend don't bother coming. It is a open buffet where you serve your own plate then pay. Now if you don't have self control and put too much on your plate then YES it will be extra expensive.
Please don't go in there shock then to complain about how much money spent on Google reviews. Please put gloves in before grabing spoons and don't sample the food that is gross and nasty.
If you can't follow the simple respectful rules it shows you have no home training.
A BIG EWWW to those that can respect others by following the rule respectfully.
Ohhhh and there is a Food Bouncer next to the buffet for those that have difficulty following the rules.
The Food Bouncer is watching, which is a GREAT thing.
Happy Eating everyone.

Owner response