Pizza restaurant, Meal delivery, Takeout restaurant, Pizza delivery, Pizza takeaway
I ordered a pizza with two drinks.Driver calls me 23 minutes after the food should have been delivered and I can’t understand a thing he’s saying so I call the restaurant who calls him.He finally shows up and makes me come outside to him.Apparently the delivery drivers who I TIP to DELIVER my food can’t come into an apartment building.He did not have my sodas either and also told me I owed him money for the order when I had already paid.I called the restaurant back to complain and ask for my money to be returned.They refused.I’ll never order there again.Pizza was also overcooked and barely warm.Why would I pay a delivery fee and a tip to someone who won’t even exit their vehicle to give me my food?!?! Baffled!
Owner response
Dear heather, thank you for taking the time to share your experience.We're truly sorry for the negative experience you had with us.Your feedback is important to us, and we will use it to improve our services.Thank you for bringing this to our attention.
Love this place great food I order from here all the time delivery is quick food is great customer service is wonderful I truly don’t understand why their rating is low.
Owner response
We've set high standards for ourselves, so it's awesome to hear that your dining experience with us was up to par.Of course, we plan on keeping up the great work so you know what to expect any time you stop by.On that note, we hope to see you soon!
they have the WORST WORST customer service and food!! The lady on the phone is ALWAYS, RUDE & ARROGANT!!! The food isn't cook enough or it's simply always cold!!
Owner response
Maggy, we're so sorry for the bad experience.Comments like yours show us what we need to work on.Thanks for helping us improve.
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