El Gran Pollo Pikesville

Name: El Gran Pollo Pikesville
Address: 6858 Reisterstown Rd, Baltimore, Maryland, 21215, US
Telephone: (410) 764-2805
Price range: $
Rating: 4.40

Chicken restaurant, Fast food restaurant, Latin American restaurant, Mexican restaurant, Peruvian restaurant

Location: 6858 Reisterstown Rd, Baltimore, MD 21215, United States
Located in: Floor 1 · Fallstaff Shopping Center
Phone: (410) 764-2805
Price: $

Opening hours

Sunday: 10:30 am-8 pm
Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-9 pm
Friday: 10:30 am-9 pm
Saturday: 10:30 am-9 pm

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Reviews

The prices be sliding up...
that's my only complaint.
Lol...
the food is good .
Portions been got smaller.
They stay so busy that your food is always hot.
The menu choices grew.
I believe they offer cheesteaks and more now.
They definitely charge for everything now more sauce or even a bag IT COSTS.
There is always a line but never a wait 🤑 food always fresh!

Owner response

Thank you for taking the time to share your feedback with us.
It's great to hear that you enjoy the quality and freshness of our food at El Gran Pollo and appreciate the expanded menu offerings, including cheesesteaks and more. We understand your concern about the rising prices and the changes in portion sizes.
Please know that we continually strive to balance quality, portion size, and pricing to provide the best value to our customers.
The costs for additional items like sauces and bags are a part of our effort to manage resources effectively while maintaining the high standards of our offerings. We're also pleased to know that despite the busy atmosphere, you've experienced quick service and minimal wait times.
Our team works hard to ensure efficiency without compromising the freshness of our food. Your insights are invaluable to us as we seek to improve and adapt.
We hope you'll continue to enjoy our food and thank you for your ongoing support.

One of my absolute fav places to visit.
Everything I have tried has been 🔥.
I door dash their food and I go into the store when I am in the area.
I absolutely love it.
The House Salad is def my go to with extra chicken.
The chicken is seasoned so perfectly.
The red potatoes is nothing to cough at they are seasoned well w/a small kick of spice.
I can't get enough them.

Owner response

We're beyond thrilled to hear that we're one of your absolute favorite places to visit and that everything you've tried has been 🔥! Your enthusiastic support, both through DoorDash and in-store visits, means the world to us.
It's great to know our House Salad with extra chicken hits the spot every time, and that the perfectly seasoned chicken and our red potatoes with that small kick of spice have won you over. Your kind words are incredibly appreciated, and they inspire us to keep up the good work.
We can't wait to serve you more of those dishes you can't get enough of.
Thank you for your love and support, and we look forward to your next visit, whether it's in person or through DoorDash.

I placed an online order before my lunch break so that it would be ready by the time I went on break.
I arrived to the store and walk straight to the register to pick up my order.
The cashier was in the phone so I waited my turn.
After she got off the phone she overlooked me and started serving another customer who was placing and order in the restaurant.
So I moved and tried to get help from another employee and everyone was just looking at me with confused stares until the same cashier asked me for the email confirmation (which had my name).
She then asks “you’re Jhennel?” I said yes and she just plopped my food on the counter.
This is the second time this incident is happening where I place an online order and they still try to service another customer before me.
I thought the whole point of placing an online order was so that the pickup could be quick and easy.

Owner response

I'm deeply sorry for the inconvenience you faced with your online order pickups, particularly as it's not the first time.
The essence of online ordering is to ensure a swift and hassle-free experience, which we failed to deliver.
We recognize the need for better training and clearer protocols for our staff regarding online orders.
Please accept our apologies for the oversight and any frustration caused.
We're committed to improving our service to prevent such issues in the future.
Thank you for your feedback, and we hope to provide a much smoother experience on your next visit.