Tropical Smoothie Cafe

i ordered a buffalo chicken wrap off of door dashed & when i received my order.
my wrap was dry & cold, barely any buffalo or ranch sauce.
I decided to go to the restaurant myself & just have them remake it… I should’ve checked it while i was at the store because wheres is the lettuce & why is the chicken cold.
I stay 5 mins away from the restaurant so it shouldn’t be cold at all.
then the meat looks like someone chewed it, spit it out & wrapped it up.
I don’t even leave reviews but this is just crazy to me😂 i wish i had took a photo of the first wrap.
just careless with peoples food.

Owner response

I went to this tropical a few weeks ago and ordered a smoothie and meal.
The lady handed me the smoothie and asked if I ordered the peanut butter cup when I ordered the peanut paradise.
Fortunately it was the peanut paradise and she just accidentally said the wrong smoothie.
I look at the smoothie and it is a lil over half full.
It was like somebody only made half a smoothie.
I was in a rush so didn’t feel like saying anything.
Then I get my food handed to me and as I’m walking out I check for the side of chips I ordered and it wasn’t there.
So I have to go back in and ask for my chips.
Fortunately they gave it to me.
Even after all this I didn’t make a big deal and give a bad review.
But then I order today a quesadilla, smoothie and bowl.
THE BOWL IS HALF FULL WITH NOT ALL THE INGREDIENTS AND SLOPPY.
These bowls are expensive! Also the Bahama mama I ordered was 3 quarters full.
I love tropical and get it almost everyday.
But this tropical has by far been terrible both times I’ve ordered from it.
Very disappointing because I order everyday from tropical

Owner response

Went around 4:30 on a Sunday.
No wait.
Brandon was friendly and has the magic touch when it comes to making smoothies.
My Mango Magic truly lived up to its name.
Texture? CREAMY.
Taste? PHENOMENAL.
Would I go again? You already KNOW!

Owner response