Tropical Smoothie Cafe

Location is listed incorrectly as 5000 Rangeline Road when it’s really 5000 Rangeline Xing Dr S Suite F, Mobile, AL 36619.
Attached is the picture of where the GPS takes you when using this address.

Owner response

I pulled straight out of the drive thru, called the Franchise & left a message for this visit! I ordered a Detox Island Green (7.49 + 10% tax) @8:36 a.m.
I asked at the speaker does their location participate in the 50% off smoothies Happy Hour from 7a.m.-9a.m.
& the guy replies, "Yes".
He gave me a total of $5.49 so I asked for a price explanation because clearly that wasn't half off.
He said he doesn't know why, but he can't do anything about it, he's just doing his job.
He said he wasn't great at Math & read the price break down & I said I don't care for it myself but doing the basic i calculated that's incorrect.
He said ma'am I just make smoothies & go home! He said, " It's only $5, I'll pay for it".
I said thank you for the nice gesture, you're insulting me because it's not that I can't pay $5 & asked have he heard of false advertisement.
I asked could the manager come to the window.
He said, "My manager isn't even here".
I showed him where i looked up that mentioned the Happy Hr Special & he said that's a versatile statement & different states have different prices.
I said i get that promotions vary by location i just asked during ordering did they participate & was told yes.
He closed the window & a female employee came and gave me my total again.
I asked why am I not able to take advantage of the 50% Happy Hour? She said that has nothing to do with her and said that'll be $5.49.
I said I understand but what would you do as a customer or if I was your mother spending money etc? She said, "I would just drive off that's what I would do".
I said ok, but I'm not going to just drive off and that's rude of you to say that.
She closed the windows & went out of view.
A different guy came into view & was rolling his eyes & neck with his hand in my smoothie as if he was going to discard it.
He came to the window and I asked could I just pay for my smoothie and I don't get how people can be done like that.
He closed the window while I was talking & came back with and said this is the manager (It showed Jillian), trying to hand me his phone.
I said I don't need to hold your phone and proceeded to let the manager know I spy's prefer to speak with her in person that I only asked why isn't my total reflecting the half off promotion & 2nd how rude her staff members were.
She said the Smoothies aren't 50% during Happy Hour they are only 25%which deducts $2.00 off the price.
I said we'll that's crazy because that's what it says online & the employees confirmed it at order taking point.
I told her I didn't want to hold up the drive thru any longer & the guy was standing there drinking his eyes & neck holding the phone out the window.
The young lady came to the window and said that'll be $5.49.
Iapologized to the young lady & told her I understand it's not their fault but as a customer I just inquired based on what the promotion stated.
The receipt doesn't even show where a discount was given, only the Subtotal price of the smoothie $7.49, .50 Tax then Total of $5.49.

Owner response

$14.82 for a smoothie and quesadillas.
1 teaspoon of salsa for the whole thing.
👎

Owner response