Tropical Smoothie Cafe

Waited at register for 5 min before being acknowledged….There was a total of 9 individuals looking annoyed on how long it was taking.
People were standing blocking the doors, and wasn’t a friendly environment.
I ordered one smoothie and from start to finish I was waited a total of 22 but grand total of 28 min.
I can be understanding for hot meals and it being lunch time but operationally structure needs to change its process… having customers wait almost 30 min for ONE smoothie is not a practice they should have.

Owner response

The actual smoothie was good and both stars go to that.
Smells bad when you first walk in.
Employees in the back on their phones while one girl is working.
Took a while for the kid to walk up and take our order.
He also looked annoyed and was kind of unpleasant.
Manager was interviewing in the lobby I almost interrupted to tell her how to improve.
Maybe a no phones where people can see you rule but didn't bother I literally never leave bad reviews but these kids need to do better.
The smoothie itself was good but I'm a little upset that my boyfriend tipped that guy working the front.
As a manager of a high volume establishment myself I would suggest letting the guy go and hiring new staff with a no phone rule and general attitude while working at a place like that.
The kids really need to have a friendly welcoming attitude

Owner response

Made my flatbed wrong put spinach on it doesn't even come with spinach it comes with avocado that was the whole reason i ordered it wouldn't make me a new one told me they wouldn't and that usually don't accept orders so late I ordered at 8:30 they close at 9 even though they are open! its not my fault employees don't know what ingredients go on Flatbread obviously need retrained and not be rude to customers

Owner response