Tropical Smoothie Cafe

Disappointed in the quality here.
Usually the smoothies are all I get and they are fine.
But I decided to try the new Acai bowl.
It took about 5 min for an employee to come help me at the register.
Then I asked to take off the granola since they do not have GF granola.
After waiting for my bowl I finally got it and opened the lid to eat it.
It was FROZEN.
It was obviously not made fresh and had been premade because the bananas were browning and that only happens when you refrigerate bananas.
The Acai base was frozen solid and I could even dig into it with the spoon.
I've had bowls like this from other places and never this low quality.
Not worth the $11 I paid at all.

Owner response

I like Tropical Smoothie Cafe, but I didn’t have the best experience here. I ordered ahead and my food was done promptly.
I thanked the workers after picking up the food and they gave me a blank stare.
They didn’t say anything or acknowledge me and that was awkward. My crunch flatbread was OK, until I bit into a hard piece of avocado.
It turns out that all avocado they put in the flatbread was hard and brown.
Few things are worse in life than hard, spoiled avocado. Due to the lack of friendly service and ingredients that weren’t fresh, I probably won’t come back here.

Talking employees did not greet me.
No thank you for purchasing.
Corporate this is a heads up to you! Please pay your employees properly so they can actually be happy to be at work! Give incentives to be a great employee.
Like whoever gets the most best feedback gets a 500$ Walmart card.
You corporate high rollers with multi million dollar homes don’t pay your employees enough so they can actually be happy in life and happy to serve customers.
If I got paid so little you better believe I would be just as grumpy! Do better corporate America!

Owner response