Tops Bar-B-Q Berclair

Name: Tops Bar-B-Q Berclair
Address: 4183 Summer Ave, Memphis, Tennessee, 38122, US
Telephone: (901) 324-4325
Price range: $
Rating: 4.10

Restaurant, Barbecue restaurant, Fast food restaurant

Location: 4183 Summer Ave, Memphis, TN 38122, United States
Phone: (901) 324-4325
Price: $

Opening hours

Sunday: 6:30 am-9 pm
Monday: 6:30 am-9 pm
Tuesday: 6:30 am-9 pm
Wednesday: 6:30 am-9 pm
Thursday: 6:30 am-10 pm
Friday: 6:30 am-10 pm
Saturday: 6:30 am-10 pm

Food & drink

Vibe

French fries

By owner

Street View

Menus and Prices

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Reviews

I'm always a sticker for Topps BBQ.
Mt sandwhich with Hot BBQ sauce was exceptional as usual.
Tops was also my pick for national cheeseburger day.
Definitely my choice when it comes to fast food.
It's local too.
Love the beans, slaw, BBQ sandwiches and most everything else.
I wasn't too impressed with the additions tho.
I'd stick to beans and slaw or fries personally.
Tasted like box mac and cheese with pepper on it and box pudding that was Watery.
They are both new items.
I'll try them again in a month or two and either confirm or change this review.
Still 4 stars tho.

Owner response

Hi Tops Fan! Thank you for the positive review and comments for Tops Bar-B-Q.
We will share this with our amazing Tops Team.
We have been working diligently at making positive changes in our restaurants and we are so glad that our guests are seeing the results.
We appreciate the review and we hope to bless you with more 5-star experiences.

Memphis is one competitive city, especially for BBQ.
Many places have life-changing BBQ dishes and sides.
I finally tried a sandwich at Tops.
I’m telling you that I just enjoyed the absolute best BBQ sandwich I’ve ever had in Memphis! It was perfect! And I’ve had a lot of great BBQ here.

Owner response

On three occasions of my attending this store, I have received the rudest service from three kids that they shouldn't have working that store front.
The saddest part about it is, and I'm not racist, but they're young colored kids, who think it's funny when they get an order wrong.
They'll be chatting amongst themselves, while you're standing there waiting for your order to be taken, and then proceed to tell you that they don't sell cheeseburgers anymore like it's supposed to be funny. The first problem I had was on Superbowl Sunday, and they didn't appear to be that busy, I dined in, ordered a cheeseburger, and it seemed like thirty minutes or more before I got it. I had been ordering take-out for quite a while, and the service was always great, and the folks were friendly, but the last three times I've come in there, with these kids I've never seen before, it's been disastrous.
I won't be back for a long time, if that's the kind of clientele they hire.
They need to screen these kids man, it's totally not cool!

Owner response

Robert, we are truly sorry to hear about your recent experiences at our store.
We value all feedback and take it seriously.
We are investigating this matter and will address it promptly to ensure all customers receive the excellent service they deserve.
Thank you for bringing this to our attention.
I am Dayna Lytle the district manager, I am truly sorry for the experience my cell phone number is 815-514-4284 - I would really like to talk with you.

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