Toppers Pizza

Ordered thru Uber Eats.
The pizza arrived lukewarm, although the driver seemed to have retrieved it and driven directly to deliver it.
A good pizza needs a good crust, and this one was nothing special, especially considering they advertise fresh dough daily.
It seemed like a premade, frozen deal.
Wouldn't order from them again.

Owner response

Ohhh Toppers. First the service was not really up to par the last couple of visits.
This visit in particular I placed my order online and arrived at Toppers about 7 minute after the time that it said it was out of oven ready to go.
I enter and am not greeted.
Waited for a couple minutes and a gentleman approached the counter and just looked at me.
Okay than.
I said hello, I ordered online.
He states the total.
I pay and he goes back and says, it will be out the oven in a few.
He then leaves the restaurant (I assume he was a driver). I stayed waiting for 6 minutes more are I notice the orders stacking up on the heat rack.
Other customers come in and wait along with me.
The lady at the oven after an additional 3 minutes after the other customers come in finally comes and starts searching for other customers orders.
Though I'd been standing for quite sometime I donnot lose patience and await my order.
She finally gets to me and give me my order. The food has been delicious for a while.
But recently, it's been slacking off a bit.
After I got my order, you can see the quality in the photos I post.
Toppers did me dirty.
Pizza small , bubbles in Crust visible with all the ingredients pretty center loaded as if it were slopped together.
Horribly distributed butter/garlic sauce on oversized Crust. Toppers Is so delicious and I hate having to put a negative review on a place I've loved, but that is the trend recently.
In hopes that it get better .

Owner response

We ordered at 12:30, they said delivery would take 30 mins.
By 2 they still haven’t delivered the pizza.
When we look in the pizza tracking, it says it’s still being made and should be delivered at 12:45.
When we try call it automatically turns off and they are impossible to reach.
We already payed and they took credit info.
I don’t think I will get my pizza tonight and I doubt I will get a refund.

Owner response