Tokyo Grill

Name: Tokyo Grill
Address: 2801 Kirby Rd # 103, Memphis, Tennessee, 38119, US
Telephone: (901) 522-6988
Price range: $
Rating: 4.10

Japanese restaurant, Fast food restaurant, Restaurant

Location: 2801 Kirby Rd # 103, Memphis, TN 38119, United States
Located in: Kroger Fuel Center
Phone: (901) 522-6988
Price: $

Opening hours

Sunday: 12-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-10:30 pm
Saturday: 11 am-10:30 pm

Food & drink

Vibe

Sushi

By owner

Street View

Menus and Prices

Add Your Review

Reviews

We ordered Friday, called in and the lady said hello, not Hello This is Tokyo Grille how can I help you, just hello, my husband asks if this was the location she said yes go ahead.
At that point we knew better. Drove 25min for it!! We got 2 hibachi chicken and steak, 1 kids meal and an order of sushi. First off I use to love this place!! Hands down best fast food hibachi.
Not anymore. First off the steak, didn’t ask me the temp I wanted.
And it came in bite sized pieces like kibble n bits! Tough.
Not a grill mark in sight like light brown.
It reminded me off skirt steak 😒. Chicken was dry no sauce or juices like prior experiences. The veggies weren’t veggies it was only THICK SLICES OF ONION!! & a few zucchini shreds.
Very few! Everything lacked season & quality. We reheated today & i just spit it out because nope can’t do it, made me 🤢. Very very unpleasant experience & we broke our diet for this 😂; highly disappointing.

I went in to place a large order for my staff and the staff tried to explain to me that I could not get the eggs that come in the fried rice on the side because they didn’t have the containers to put the eggs in.
But then had no issue in telling me that I could order a side of fried eggs since some staff did want eggs in their fried rice.
If you don’t have containers to put my eggs on the side, how then can I order a side of eggs?! That makes zero sense, especially when I am placing a large order.
I really feel like they either did not fully understand me or just wanted to be difficult.
I am so annoyed.

Terrible 💯 especially the one on Kirby in Memphis .
I can’t count how many people found bugs , live roaches , in their food cause you can’t properly handle your food or keep your kitchen clean enough .
It was a young lady in there yesterday with the same problem yet yall didn’t want to refund her but cook more of that nasty ahh food .
The health department are notified btw .

Owner response

Thank you for raising this concern.
We take all complaints seriously, especially as it pertains to cleanliness.
In our over 10 year-history, we've consistently maintained a paramount emphasis on ensuring a clean kitchen and dining space; this is reflected in our exemplary scores from the health department, which we openly display in our space.
Nevertheless, we would deeply appreciate you providing additional details in regards to this incident.

Children