The Cheesecake Factory

I want to share my impressions of visiting this restaurant.
I'll start with the bad.
As soon as you enter, you can smell a strong food odor, like in a cafeteria.
The table we were seated at had water dripping from above, and the waiter serving us was wearing a dirty shirt.
The water, which is usually brought immediately, was brought to us when we were already having dessert.
No parmesan was offered with the pasta, the bread became stale and hard as a cracker in five minutes.
The mashed potatoes that came as a side with the chicken were very watery.
There are no complimentary birthday wishes if a guest is celebrating a birthday. Also, dirty dishes are left on the table for a very long time. On the positive side: drinks and food were brought quickly, the pasta with crunch sauce was delicious, and the pecan cheesecake was also enjoyable.
However, the cinnamon cheesecake was disappointing, and we sent it back.

Owner response

Went there around 8 PM on a Saturday night. Food was amazing!!! Service was very good! Or server was kind, very polite and always checking on us. Atmosphere: it was not overcrowded.
Wait was not more than 5 minutes. We ordered: 4 cheese pasta: 5/5 no doubt.
Became one of my favorites pasta here. Skinnylicius crispy chicken sandwich: 5/5 very good flavor, good size, not too small, and the chicken was juicy. Steak Diane: 5/5.
Meat was very tender, medium rare was cooked perfectly.
The mashed potatoes INCREDIBLE.

Owner response

I asked for my petite filet medium rare.
I get the steak blue raw inside.
I know cooking can be hard sometimes, but to mess up this hard? I asked for one again, and the same mistake happened over and over again.
I eventually asked for medium well and it was the most dried out and saltiest steak my taste buds have ever come across.
I put an extra star for food due to the killer mashed potatoes and cheesecakes.
Those were good.
I give the service a whopping one star because we had to wait a full hour for our food to arrive.
We also waited 3 hours in total for the waiters to come to our table.
The atmosphere was good, had that "fancy" restaurant aesthetic.
Tables were rather dirty, though.
But I severely don't recommend this place in Las Olas.
You can find much better for way better service.

Owner response