Fine dining restaurant, French restaurant
Food & drink
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Menu 1
I’ve been here recently for the iconic 5 o’clock tea and me and my friends had an amazing afternoon. Ionuț who served us was very polite and poised and did everything to make a memorable service for us. Food assortment was very good and the tea was excellent.Marmorosch hotel is one of the most beautiful places in town.
Even though this restaurant deserves a five star, my experience, the first 15 minutes was terrible and avoidable. The hostess does not speak Romanian and her English is shaky.Questionable selection but I guess it worked and she ushered us to a table. From here on we got the most overzealous, standoffish server.Unprovoked, unapologetic. After we flagged down who seemed to be the manager.She assigned the bartender to take care of us and from there on the service was flawless. The lamb rack was extremely tender and the risotto was on point.The salad took forever but apparently the first server never bothered to mention.It was worth the wait. The dessert was a little bit too sweet for me.
Owner response
Dear Mr.F Elmesselmani, We thank you for taking the time to grant us this review.We apologise for the mistakes of our colleagues and we assure you that that kind of behaviour is not representative of what we wish to provide our guests, in terms of hospitality.We are happy you enjoyed our dishes and we assure you that the Executive Chef has been made aware, as well.We hope you will grant us a second chance in the near future, to allow us the opportunity to provide you with the service we believe all our guests deserve. Kind regards, The Marmorosch Team
Stood at the door for over 5mins with the staff ignoring my presence until i decided to seat myself.Was really expecting this considering that it states fine dining. The server that finally attended to me, Alina, was exceptional.She gave good recommendations, was attentive & thoughtful. She rekindled the beauty in my lunch experience.Thank you very much to her. Food was decent enough for its status.
Owner response
Dear Mrs.Clara See, We thank you for your feedback.The Restaurant Manager has been notified in regards to our team's lack of proper greeting.We assure you that this does not represent what we strive for in terms of hospitality.We would also like to thank you for your mentioning our colleague Alina.She will be delighted to hear her service was so much appreciated.We hope to see you again soon, should you wish to give us a second chance to prove ourselves. Kind regards, The Marmorosch Team
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