Texas Roadhouse

I don't normally review popular chain restaurants but I had such a good experience on our Father's Day visit that I'm breaking my own rule.
Knowing it'd be busy, we utilized the wait list online option, it was a smart move.
We didn't have to wait long, but the place was getting packed.
Hostess was friendly.
Let's start with the rolls because, let's be honest, they truly are a factor that brings us back.
They didn't disappoint - hot, tasty, especially with the butter-cinnamon.
I ordered the 16 oz sirloin, medium rare.
It was a perfectly cooked cut of meat & full of flavor.
I normally order the chili as a side (which is always good) but changed it up with rice & a loaded baked potato.
All were very good and full of flavor.
My wife had the All American Cheeseburger & steak fries.
She ordered the burger well done and really enjoyed her dish.
The cheeseburger was pretty big, she couldn't finish it but was happy with her meal. Our server was friendly and very attentive, especially for how busy they were.
The manager made her rounds asking patrons how their enjoying their meals.
I like that they do that. Lastly, the place was clean.
Typical Texas Roadhouse. Thank you Texas Roadhouse, for a nice meal out.

Owner response

Server "Twin Britt" gave us less than stellar service.
Whe started off with having to ask multiple times for silverware.
It arrived in a cup.
Then napkins was an Arduous task.
Other patrons of the business received better and faster service than we got.
It seemed to take longer to get a request filled.
I know the place was busy at 4 o'clock.
However, we were passed by multiple servers repeatedly with no service.
My wife's order of ribs was drier than jerky.
Then, the manager at the end offered to swap the ribs as we were getting ready to go. Use to enjoy this place...
not so much anymore.

Owner response

Always a great place to go.
I've never had a bad streak here, or anything else for that matter.
Plenty of parking too.
I just wish they were open for lunch during the week at my location other than Fridays but I can understand why.

Owner response