Steak house, American restaurant, Restaurant
Food & drink
Vibe
Steak
Cobb salad
Caesar salad
Burger
French fries
Margarita
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Terrible quality of food! Very dry, cold and not how I ordered it.This bothers me because it takes about 20 to 30 minutes to get there and once I get home and I have to eat my food especially that’s not not how I ordered it I placed an over the phone order for pick up and they did not deliver my order the way I ordered it.I asked for medium well done on my beef tips I get them and they’re burnt on both sides and dry.There seems to be some inconsistency when I order Texas roadhouse because when I get my order of beef tips, they’ll put brown gravy, sautéed with the onions and mushrooms and this time it didn’t come with brown .I asked for extra white gravy they don’t give me extra white gravy.I had to ask for it once I got my order.It seems like it’s an inconvenience for them.I asked for utensils because they didn’t give me any and I had to ask for my daughter’s kids meal drink because they didn’t ask.I understand where in hard times and everybody’s cutting back doesn’t mean you have to come back on the quality of your food and your service. Basically, the food was dry even my sweet potato.It seemed like it had been sitting there for quite a while because it was cold.
Owner response
Margarita We are so sorry to hear about your visit with us.Letting our guests down is never our intention.Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Listen when I tell you don't come here on a Saturday evening I mean it 1000%.It wasn't even the wait, which may I add was an hr.But our waiter just SUCKED!! Took him 45 mins to bring out my salad and it was WARM! He forgot to even put in our appetizer.The food tasted great but my god...he was literally the slowest most forgetful person I've ever had wait on us.
Owner response
Vanessa, thank you for your comment.We'd like for you to get these details to Guest Relations so they can help.Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
great service , food was awesome, will come back! Rolls are deliciousss (had to take a bag) Mac n cheese & mashed potatoes lost its touch but the green beans with some salt were so good, minor hiccup with my sirloin but once it was corrected which the team did great at assisting, it was mouth watering.
Owner response
Zaira thank you for your review!
Mexican restaurant
20061 Northpark Dr, Kingwood Area, TX 77339, United States
American restaurant
24400 Eastex Fwy, Kingwood Area, TX 77339, United States
Pizza restaurant
30129 Rock Creek Dr, Kingwood Area, TX 77339, United States