Mexican restaurant, Bar, Brunch restaurant, Restaurant
Food & drink
Vibe
Margarita
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
New to Kingwood! Everyone Greeted us and said their name.Ashley was our server and did a great job.She even explained the possible size difference in some plates.I had the Crab Stuffed Avocado.Loved it.We also had fajitas and were even given food samples by the manager.I loved the salsa and chips.Salsa is my new favorite.Great food, packed house, and great service will be back.
Very fun and enjoyable texmex place to go! Loved the friendly service, decor and atmosphere.The meat was so tender and flavored.The tortillas are wonderful! Highly recommend fajitas!
I understand that not everything will be perfect all the time, but when a manager asked us how our experience was, my wife informed her of the problems we experienced with the service.The manager never asked what could be done to make it right; she merely said thanks for the feedback. We ordered our appetizer and entree together to make it easier for the server and requested we receive our appetizer before the entree.They came out together, which is understandable...mistakes happen.Then, we never received plates for our fajitas and they got cold before we could eat them.The only way that we got plates was to inform the hostess after a 15 minute wait without seeing our waitress at all.Ultimately, the problem was that the manager did not express any concern or make any effort to improve our experience.
Owner response
Thank you for your comments. Lupe Tortilla Restaurants strive for a high standard of service and want all our guests to receive the best level of products and service possible. If we have not met that standard, we would like the opportunity to improve on that. In order to address your concerns more effectively, we need to get a little more information from you. If you could please send the following to pbravo@lupetortilla.com so that we may contact you personally about your experience. Thank you. -Full Name -Contact Phone -Copy of your receipt
American restaurant
24400 Eastex Fwy, Kingwood Area, TX 77339, United States
Pizza restaurant
30129 Rock Creek Dr, Kingwood Area, TX 77339, United States
Tex-Mex restaurant
1377 Kingwood Dr, Kingwood Area, TX 77339, United States