Mexican restaurant, Family restaurant, Taco restaurant
Extremely disappointed with Taco Palenque's misleading closing time.After attending the Astros game, my husband and I decided to swing by for a late-night snack, trusting Google's stated closing time of 11 PM on Fridays.However, upon arrival at 10:52 PM, the drive-thru staff informed us they were closed.Both open signs were lit up, adding to our confusion and frustration.Notably, all employees were inside, yet they refused service.It's unacceptable to misrepresent closing times, especially when customers make a special trip.Hopefully, management addresses this issue to avoid further inconvenience for patrons.
Owner response
Hi, Heather.Thank you for bringing this to our attention.We're sorry to see you had this experience recently at this location.We would like to contact you directly so that we may gather more details about it, and be able to look more into this with our management team.May you please email us your phone number at tacopfeedback@palenquegroup.com and once we receive your response, we will contact you back promptly.
I ordered 2 barbaco tacos and was shocked to see the price was 12.68....well they basically put enough dry meat to fill 4 tacos in each one...never again but the Menudo was satisfying and reasonable price
Owner response
Hi, Sharon.We appreciate you taking the time to share your feedback.We're sorry to see this happened with your barbacoa tacos.We would like to contact you directly so that we may gather more information about it, and look more into this issue.May you please email us your phone number at tacopfeedback@palenquegroup.com and once we receive your response, we will contact you back promptly.
This place was very nice, prompt service, super clean and yummy food ! Just heads up restroom has codes to enter XD but I think that's why they are so clean
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