Taco restaurant, Mexican restaurant, Tex-Mex restaurant
The WORST experience ever experienced at this location.Sad to say that we were there 3 days prior to order the same exact order, and it was a NIGHT AND DAY difference.The drinks were liquid (they were supposed to slush like alcoholic beverages), and the plates were filled with cooking oil, as you will see in the pictures.I will post many.The quesdilla was not made as asked and we paid and asked for a large and it came in a small box.No guacamole, was in our order.There was cheese siting on the top of my refried beans.Cashier lied about the drinks, she was non-attentive, and careless.
Owner response
Hi Chanti, we're really sorry to hear about your recent experience at our location.We apologize for the inconsistency in the quality of your order and the issues with the drinks and plates.We appreciate your feedback and will work towards improving our service and attention to detail.Please send us your contact information along with a receipt to customercontact@tacocabana.com for a follow up.
Very poor service! Ordered a Nacho plate and the amount of the meat they provided me I thought was a prank then when I asked for more they charged me $4.50 thinking I’d get a decent amount (as they knew my concern was the quantity) and I couldn’t truly tell a difference.They literally put 3-4 more small slices of steak and told me it is what it is.Without advising me that additional meat is only another 2-3oz of meat.They didn’t care about my experience and they were very rude.Avoid this location you’ll more than likely be disappointed in the food as well.I’ve uploaded a picture of my nacho plate they gave me with no hesitation.
Owner response
Hi John, we're sorry to hear about your experience with our Nachos.We apologize for any confusion regarding the additional meat and the quantity provided.We value your feedback and will address this with our team to ensure better service in the future.Can you please send your contact information to customercontact@tacocabana.com so we can follow up? Thank you.
The eggs a la mexicana at this location was so much better than the ones I've had in other locations in Texas, including San Antonio.Everything was flavorful and delicious.Oscar was very attentive and detail oriented. Definitely returning to this location.
Chicken wings restaurant
9410 North Fwy, Houston, TX 77037, United States