Taco Bell

Everything was awesome on my stop today for a late lunch.
Order was quickly made and the manager was flawless at helping me with my order correction.
Staff was very friendly and helpful as well.
Thank you all.

So disappointed in the food here.
We did an online order and picked it up.
When we got to the drive thru window the only thing that was said to us was my first name.
We get our food and I pulled into parking lot to make sure everything was there.
They packaged the food very poorly and not in the proper boxes (got 2 box meals and they were completely mismatched) .
My child was missing a cheesy rollup and they gave us nacho cheese instead of avocado ranch.
They fixed this pretty quickly.
Started eating and almost broke a tooth on the fiesta potatoes.
They were hard as rocks and cold.
The nacho fries were also old, hard, and cold.
Disappointed 😞

Ordered take-out on website.
Picked up, get home and missing the kids' portion.
Called to let them know so we could get it fixed.
Asked about returning whole order to get made together, because lets be honest...
do you eat in front of your children and not feed them? The man's response? "I made the order correct, I'm not remaking the order.
Come get the missing items or don't bother coming!" And this man hung up. Look, we all make mistakes.
We all have bad days.
Apparently there are also conflicting definitions of the word "correct".
"Missing items" and "correctly made order" are NOT synonymous.
Hanging up on customers and refusing to give me my correct order made together, while giving attitude over your mistake is asinine! Edited to add a photo of the "correct" and now cold food, made wrong.
So missing food, getting hung up on, and incorrect food.
The missing soft tacos without lettuce were for the kids.
There wasn't special instructions for anything else, but the dorito tacos were missing lettuce.
Customer service is so important.
Being nasty to people is unnecessary, regardless.