Taco Bell

I went in to pick up an order I placed on the app, I noticed I was missing the new cantina chicken empanada.
So I asked the staff member “I’m missing my item, can I please get that?” He says “we aren’t making that.” At that point another young man spoke up and said “yeah we do.” I asked the first guy who I take it is a shift lead, did you refund me then since you won’t make my item?” He says “no” so I got in line and the kid who was trying to be helpful helped me with refunding my item. It made me upset that they were just going to let me leave without it after I paid for it, knowing they didn’t put it in the bag. I used to say this was the only good Taco Bell in the area.
The last few times I’ve placed an app order, I’ve had issues like this.

Pulled up in drive-thru no one in line and parking lot fairly empty at around 5:45.
I order 2 Deluxe Cravings Boxes with one of them asking for a beef chalupa instead of steak with Pepsi to drink on both and ordered a side of beef.
The lady on speaker as soon as I told her I wanted to switch the chalupa got a attitude of telling me to hold on.
I wanted about a minute and she came back on I heard her say yes and someone else say no at same time.
When I looked on line what what wanted before getting there it said I had an option to swap the chalupa choice to beef.
On the order screen before I pulled off and when asked if order was correct I said yes because it showed one of the boxes with the swap of a beef chalupa.
Pull up when she opens window she tells whoever she is on phone with by blue tooth she will have to call them back and she proceeded to complete my.whike transaction.
Get home we had everything but both chalupas ended up being steak instead of one of them beef, no nachos to our meals, the 5-layer burrito was a joke and the cheese cups were barely half full.
Sorry I bothered the staff to even make my meal right let alone make sure everything was there before passing out window.
I know I could have checked before I left but also the expo part of job could have been better and overall service.

There is no atmosphere or service, you have to place your order yourself in the kiosk.
They set it on the counter and are gone immediately.
Quality of the food has bad.
I ordered a burrito Supreme but the only thing in it was refried beans and a couple scraps of lettuce.