American restaurant, Barbecue restaurant, Restaurant
While I seldom leave reviews, I felt compelled to share my experience due to the exceptional service at Sway.I enjoyed two meals during my hotel stay, and the food was quite good.What truly sets this restaurant apart is the outstanding hospitality and attitude of the staff, with Jose standing out as the best.He served my table during dinner, exceeding expectations.Jose was so attentive and did his best to accommodate everything I needed to fully enjoy my first dinner in Atlanta.Also the whole team from the entrance to the buffet station was so kind and professional.Is this southern hospitality? I am genuinely touched and thankful.I highly recommend this place!
Owner response
Thanks so much for being our guest in Sway.We're so glad you enjoyed your visit, and that our terrific team could make your visit just right.We hope you'll come back again soon.
We had dinner here and really enjoyed it.My husband loved the salmon and veggies.I had shrimp and grits and it was giant.Definitely get the cheese added! My one complaint is they left the tails on my shrimp and I hate when places do that cause I had to dig through the grits to remove them.But the flavor was amazing and the shrimp were cooked perfectly.Kiddo got chicken fingers and sweet potato tots.The chicken was delicious, juicy and good quality.She liked the tots.Our waiter was excellent and made our girl feel special with crayons and a coloring book.Would come back and recommend.
Owner response
Thanks so much Courtney! We're so glad you and your family enjoyed your visit to Sway (we love the Shrimp & Grits with cheese, too!).We hope you all will come back and see us again, soon!
Sway is a very nice restaurant, and I've been a few times now.The food is good most of the time, but I think they made a couple of changes to their menu or maybe the chef is different.The pimento cheese was not as good as it was the first time, and there is a pasta on the menu that needs to be thrown away completely if that's how it's normally cooked.I have attached a picture below.Otherwise, the service is decent, the atmosphere is cool, and when the food is good it's great!
Owner response
Sharon, thanks for your comments and for visiting us in Sway.We’re so sorry your experience was not up to our standards.We've passed your comments on to our team.Please also feel free to reach out to us at qualityatlra@hyatt.com if you'd like to speak to a manager.We hope you’ll accept our apologies.
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