Subway

I recently visited Subway located on 18545 Roscoe Boulevard, and, unfortunately, my experience was far from satisfactory.
As someone who often chooses Subway for its convenient and satisfying vegetarian options, I was disappointed with the service during my most recent visit. Having just completed a 36-hour fast, I decided to break it with an order for in-store pickup through the Subway app.
However, my excitement turned into disappointment when I realized a significant discrepancy in the quantity of sauces, despite having selected additional options during the online ordering process.
This oversight, particularly considering my specific dietary preferences, left me quite dissatisfied. Attempting to address the issue with the staff only added to my disappointment.
Instead of a constructive resolution, I was met with unprofessionalism and rudeness.
The employee accused me of being disrespectful and even threatened to involve law enforcement.
This not only escalated the situation unnecessarily but left me feeling verbally abused, a stark contrast to the welcoming atmosphere I have experienced at Subway in the past. Even when trying to communicate calmly, the employee refused to provide the requested services, displaying a dismissive attitude that deeply unsettled me.
The subsequent handling of the situation, including the throwing of the bag of food on the table, was completely unexpected and not reflective of the positive experiences I have had at Subway. While I understand that lapses in service can occur, this particular incident has prompted me to share my disappointment.
As someone who values the convenience and variety Subway typically provides, I hope this feedback is taken seriously and contributes to maintaining the high standards Subway has built over the years. I genuinely hope for a positive change in service, as I have always appreciated the quick and customizable options Subway offers.

Sincerely, I don't even want to give this store a one-star review because I heard of one of the worst things that happened to several pals around 4 PM on this particular day.
The employee at the store made a grave error when processing my friend's order, and he then treated them cruelly, refusing to comply and threatening to call the police if they didn't leave.
It's like vocally assaulting my buddies.
I will spread the word about this store to as many people as I can, but I will never recommend it to anyone.

Waited a little over 30 minutes in line with 4-5 people ahead of me and my friends.
There wasn't any urgency or friendliness from the workers.
Wish there was a bit more of a rush to help the line or more friendliness.