Subway

My last 2-3 online orders have been wrong but nothing too terrible and I could still enjoy my food. This particular day, Friday, Jan 26th, both my sandwiches were COMPLETELY wrong.
Wrong kind of cheese.
I just KNEW they ran out of spinach..
mostly bread and hardly ANY ingredients..
no sauce..
just wrong. I called the store to try and let them know and as soon as I said “Hi, my name is Brittney..” the representative immediately started screaming at me that I need to stop calling there and I can not go visit the store in person.
I’m immediately confused and trying to explain to the representative that this was my first time calling and she must have me confused with someone else.
She just yelled over me the entire time and then hung up in my face.
Imagine getting less than great customer service with errors on ALL of your orders and then being spoken to in that manner THE FIRST TIME you finally decide to complain about it.
And then to threaten me that I could not call or come up there after I paid for sandwiches that were made incorrectly was beyond horrible and emotionally damaging.
I had to take off work for the rest of the day because I was so frazzled, disrespected and disgusted. Then I call back a few more times until someone finally answers and immediately request to speak with a manager.
I’m told the manager isn’t available so I begin to explain my issue with the sandwiches.
As soon as I say my name so that they know how to reference the order, the second person hung up in my face as well. I had to drive up there again and explain what was happening to me.
Then they finally realized I was not the “former employee looking for her W2” that was calling and harassing the store, but an actual customer with TWO COMPLETELY INCORRECT SANDWICHES.
Apologizing and/or even correcting my sandwiches could never be enough at this point.
I don’t want to spend my money or support this establishment.
But they’re unable to refund me because the order was placed online.
AND I TIPPED!! Imagine that! Had someone just taken the time to LISTEN to me beyond my name, this would have all been avoided.
Matter of fact, had my sandwiches been made correctly in the first place, there wouldn’t have been a reason for me to call.
The behavior was COMPLETELY UNACCEPTABLE and I am still humiliated!

I'm old fashioned I guess but the lady that helped us was not friendly or definitely not customer service oriented.
Did a slow job making the sandwiches as 2 other customers were able to complete their orders after coming in later than us.
Being fair but did make them correct.
Just I've worked decades in customer service oriented places and expect courteous friendly people to meet greet and help you.
Store was clean except the soda fridge was filthy on the glass.

Subway has the most disrespectful and unsanitary people working at their locations.
I ordered a sandwich online and got there to pick it up 15 minutes later and the sandwich is sitting there open and not even made correctly.while two employees work on one order.
That is sooo disgusting never comin here again and the employee had the nerves to be mad at me is delusional smh.
I highly suggest not ordering mobile orders here !!!