Steak ’n Shake

Name: Steak ’n Shake
Address: 1330 E Pershing Rd, Decatur, Illinois, 62526, US
Telephone: (217) 877-3231
Rating: 3.90

Hamburger restaurant, American restaurant

Steak ’n Shake brings the classic American diner experience to Decatur with its extensive menu focused on satisfying burgers and comfort food. Located on E Pershing Rd, this casual spot is perfect for families, groups, or solo diners craving a hearty meal any time of day. While the ambiance is relaxed, some customers miss the personal touch of table service. However, the great coffee and delightful desserts consistently shine. Accessibility options ensure everyone can enjoy a meal here, making it a versatile choice for your cravings.

Contact Info

Location: 1330 E Pershing Rd, Decatur, IL 62526
Phone: (217) 877-3231

Opening hours

Monday: 10 am-12 am
Tuesday: 10 am-12 am
Wednesday: 10 am-12 am
Thursday: 10 am-12 am
Friday: 10 am-12 am
Saturday: 10 am-12 am
Sunday: 10 am-12 am

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Kerbside pickup
No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Great coffee
Great dessert

Breakfast
Lunch
Dinner
Solo dining

Braille menu
Coffee
Comfort food
Happy-hour drinks
Happy-hour food
Late-night food
Quick bite
Small plates
Vegetarian options

Breakfast
Brunch
Lunch
Dinner
Counter service
Dessert
Seating

Toilets
Wi-Fi
Free Wi-Fi

Casual
Trendy

Family friendly
Groups
Tourists
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot
Plenty of parking

Food & drink

Vibe

Milkshake

Burger

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

The food was great! My fries were hot.
The atmosphere was ok.
Wasn't many in there. Let's talk about the service....
having g to order on the kiosk is horrible.
I'm at least a little tech savy, and still had a difficult time with placing my order.
But some people, especially older ones might not be able to figure out how place their order at all.
I gave service 3 because the lady there was very sweet and kind and helped me maneuver around it.

I've ordered thru DoorDash a few times without issue.
Ordered a chili 5 way and received a regular chili Mac, with so much grease it about made me sick.
I called the Mt Zion IL location to confirm it came from there, which it did.
Manager said I needed to bring it back, as they don't deliver remakes.
The whole point of ordering doordash was to not have to get out.
By the time I took this back and get my correct order and returned home, it was 40 minutes.
She didn't offer a discount or anything toward a future purchase.
Just handed me my bag, said sorry, and walked away.
I get that things happen.
But how you respond as a manager to a customer leaves a lasting impression.
I miss the old Steak N Shake where you could actually sit down and have somebody wait on you.
Now, you get to place your order at a kiosk and pick it up at the window.

Ordered a Chili Three Ways and was informed that item was no longer available.
I then ordered the Chili Five Ways (minus onions).
When I arrived home I realized there wasn't any cheese on it.
When I spoke with the restaurant they said I did not specify I wanted cheese on it.
WHAT! WHY DO YOU HAVE TO SPECIFY YOU WANT SOMETHING THAT NORMALLY IS INCLUDED IN AN ORDER?