Steak 'n Shake

Name: Steak 'n Shake
Address: 9560 Regency Sq Blvd N N, Jacksonville, Florida, 32225, US
Telephone: (904) 725-5175
Price range: $
Rating: 3.60

Hamburger restaurant, American restaurant

Location: 9560 Regency Sq Blvd N N, Jacksonville, FL 32225, United States
Phone: (904) 725-5175
Price: $

Opening hours

Sunday: 10 am-12 am
Monday: 10 am-12 am
Tuesday: 10 am-12 am
Wednesday: 10 am-12 am
Thursday: 10 am-2 am
Friday: 10 am-2 am
Saturday: 10 am-2 am

Food & drink

Vibe

Cheeseburger

Burger

French fries

Street View

Menus and Prices

Add Your Review

Reviews

Did a mobile delivery order through the app the other day and my double bacon steak burger was not cooked all the way.
Still pink! Gross! They offered to make me another when I called.
No thanks! I’d rather have my money back.
Ordered mobile delivery again today and the fries are wet, soggy and cold, the cheese sauce that is $1 each was less than half full and my coke was about 2 inches short.
Makes me think someone was thirsty.
Something needs to change.
Seems everyone is complaining the same thing.

The best way to describe this location would be, a clear cut above the fast food experience. And it really is. It's a hamburger and shake place there is no escaping this.
But the food is well prepared on a clean grill, the service is polite and efficient and the restaurant is very well maintained. Such as the ordering kiosks that are clearly interfaced and also work well. The hamburgers actually smell like hamburgers and they use ice cream in the shakes not powdered batter. I didn't do anything with the online app or the drive thru but I can't imagine both not being effective as the restaurant itself. Lastly, is a word about customer service which I think is very important.
While I was there a customer returned with a hamburger that had the incorrect specifications, namely onions. They didn't waste any time with explanations or excuses they just fixed the situation and they were ever professional in their execution both the manager and the grill person. They just did it!!! Is this place just the awesome or what! 🍔🥩🥤

Clean with handicapped access, friendly staff and lots of parking drive through and /fine in seating with booths /tables.
Lots of windows and a tidy parking area.
and restrooms.
Very nice staff willing to assist in any way that's needed.
They have scanning menus.
Located behind Regency Square on Regency Blvd.
I'm between Target and Home Depot, across from Charleys.
Steak and Shake has very good food and coupons in your mailbox.
Their milk shakes are hand crafted thick , varied and delicious.
Foods efficiency is much improved.
Stop by sometime.
It's a cute retro environment.
Take out or fine in , drive through