American restaurant
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The rating would have been a tad bit higher for service if we didn't have to repeatedly ask who is serving the chicken.A guy named Clarence walked away and the other server just stood there while my grandson repeatedly said he wanted 3 legs.I was getting frustrated when finally the server of the cornbread and rolls stepped up and put a breast and 2 legs on his plate.The cashier made the visit there a little better as it reflected on the receipt.I really appreciate her thoughtfulness.Two of the server's actions stood out as they really didn't care about the customers nor that job(my opinion).That was my second time at S&S.The first time was splendid and I looked forward to my next visit.If yesterday is to be a determining factor I would never go back again.But since I know that wheat and tares grow together, I will sum it up as 1 good and 1 not so good.I most definitely will return and see who will break the tie; good or not so good.The waitress did get a tip because she was all smiles and she did her job by taking care of my grands and I.The cashier was courteous and considerate.My visit with my brother and the manager's smiles were highlights of the day
Owner response
Brenda, I want to apologize for some of our staff members during your visit at our location.That is not acceptable and I will get together with my staff to address this so we don't have this behavior for you or anyone of our guests future visits.The next time you come in please ask to speak to myself or any of our management team so we can address issues you may witness or have during any visit with us.I know we can and are much better then what you saw.Thank you for being kind to leave us a true review without true knowledge of whats going on good or bad we would like to communicate with our staff to let them know how to better serve our guest.We hope to see you soon.- Daniel Sullivan GM
7-10-24 I enjoyed my dinner tonight. Liver and onions, mashed potatoes and gravy, cabbage and a huge piece of chocolate creme pie. Delish! And the staff were very friendly and smiling! A refreshing change from other restaurants I’ve patronized and staff don’t speak nor smile! Kudos to S&S!
Owner response
Deborah, we appreactie the kind words and five star review! Its customers like you that allow us to keep doing what we love best! We cant wait to see you at our dinner tables again! - Daniel Sullivan GM
This was the worst meal I have had in about 20 years. I was looking for some southern comfort foods but got very low quality food with no seasoning I recommend you skip this place.
Owner response
James my apologies for your experience.I will follow up with the cafeteria immediately.Please send me the details and your mailing address to rpogue@sscafeterias.com and I will mail you a guest pass to be my guest on your next visit.I am confident we can earn 5 stars. Best Regards Rick Pogue CEO S&S Cafeterias
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