Restaurant, American restaurant, Bar & grill, Diner, Family restaurant, Hamburger restaurant, Steak house, Traditional American restaurant
Food & drink
Vibe
Lemonade
Margarita
By owner
Street View
Menu 1
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Menu 5
1:30pm visit in 9/1/24 Waitress: Tranice Excellent service. Friendly, fast, and accurate.Clean. We had steaks and the fiesta lime chicken. The broccoli was cooked perfect and all good that was supposed to be hot was hot! Salads cold. We were just passing through, but thankful for a satisfying lunch.
What a terrible experience! Server (Azure) was walking around, lazily.Her hair was not put up AT ALL! It was big and everywhere.Shocked if her hair hasn't got into people's food! No customers there because it was 10:00 p.m.and our food took 40 minutes for chicken broccoli Alfredo and deep fried boneless chicken wings appetizer. The icing on the cake was the server asking if we were "OK" with plastic silverware.Wait....WHAT? She said the silverware was in the back and nasty, so she didn't want to get us real silverware! Seriously???? (P.s.This Applebee's is in a really shady area.) I have been going to Applebee's since I was a teen.....I'm 50 ish now.I have never been offered plastic silverware, EVER!
Owner response
Thank you for the review, Carol, we see there are some areas we could improve in.Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap82818163
Drink was sludge, had to send back.Drinks and food came at different times.Appetizer was forgotten.Twice. Server ignored us part of the time and was in the corner laughing and talking.Would not go back to this location.This isn't the first time I've been disappointed with Applebee's.
Owner response
We're so sorry for this frustrating experience, Elements! We appreciate you taking the time to share this with us and would like to learn more so we can not only coach those involved and do better by our guests, but follow up with you as well.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Macon Applebee’s franchisee follow up with you: https://empli.fi/cs/ap87888052
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