Restaurant
Soul isn't your typical restaurant; it's a vibrant atmosphere where delicious food meets fantastic entertainment.They're known for their amazing dishes and stylish ambiance, but the real star of the show is the live music! Whether it's soulful singers or talented musicians, Soul keeps the energy high, making it a perfect place for a fun night out.
When we arrived they were only taking reservations, so we booked a reservations online.Finally got seated at a table with a whole group that we didn't even know! Very uncomfortable! After we got seated we waited for an whole hour just to get served water! Finally put our order in for food and drinks, waited another 45 minutes for food that wasn't really bad cause we had entertainment from the live band.Not to mention it was very cold in there the air had to be on 60 it was constantly blowing cold air on us! After eating our food for about 15 minutes our mixed drinks came out, we ordered the Candy mixed drinks.Please if anyone is going to order this drink please ask for top self vodka! Cause they do use Taaka vodka for the vodka for that drink! That really surprised me! The cheapest vodka that they could use! I was shocked! I asked the waiter please change out my drink and mixed my drink with Patron.So just know that drink never came out to me! I asked for a refund and the manager didn't even know how to refund me my money! We waited another 20 minutes until they figured out how to refund me back! And i still don't think they did it correctly! Please do better Soul Antioch! I most definitely wouldn't go back for a second time very disappointing! My pizza was good and my water! But mixed drinks and service is most definitely terrible! 0/10
This place is absolutely beautiful inside.However the customer service is horrible.Our reservation was at 5p.A gentleman brought us water but NEVER came back.After inquiring several times about our server, 1 hour and 45 minutes later a young lady did her best to take our order.My food came out within the hour, only to be sent back twice because it was cold.Other members of my party didn't receive their food because it had been sent to the table behind us.The manager (Ze) refused to talk to us or acknowledge the issue.Just horrible service.Dine at your own risk!
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