Sonic Drive-In

I used to love sonic but I don't anymore.
My favorite thing in the world was the route 44 strawberry limeade.
I loved the strawberry bits that used to be in them.
I went to the store on university a few months ago & there was no strawberries in it-only lime. I went back(I was so disappointed)& the staff couldn't even speak English well enough to understand me. I called customer service & they took my information & promised to get back to me; which they never did. I don't go to Sonic anymore. It is not comfortable to sit outside to eat in Arizona & it is always dirty. Sonic is just another example of a greedy corporation that takes for granted the fact that we, as paying customers, do not HAVE to give them our hard earned money. Money is hard to come by.
I am done with parting with a cent on companies who don't feel they need to EARN my money. Sonic is overpriced, poor service, poor environment, lacks any customer care or concern & nothing they have to offer warrants my time or money. Support a local business...make your own hot dogs or hamburgers at home. I do not recommend Sonic.

Owner response

Food was great in taste.
My order was slightly wrong and took a bit of time to come out, but they were quick to offer a solution.
Otherwise, everything was good and on an average level.
Have always loved their ice, limeades, tots and chili cheese dogs 😋

Owner response

Where to begin.
When I arrived I was greeted by staff who seemed annoyed to take my order.
I purchased a double quarter-pounder with cheese and paid through the kiosk while leaving a tip.
It took 10 minutes for the food to arrive, and when it did, I was incredibly upset.
After tip, my order cost a little over $5, and I received a smashed sandwich, which was spewing mustard at every angle.
To top it off, the meat was dried out and burned, like it had been sitting in a hotbox for a while.
I don't know why it took 10 minutes to prepare something this disgraceful.
I go to Sonic knowing that it may cost a little more, but the quality makes up for it.
Not at this location.
If I were you, I would go to McDonald's and get a better burger and service for $2.
And it's not the first time something like this has happened at this location.
I had to stop getting drinks, as the last time I did, I received a drink with strawberries that you could see, taste, and smell were expired.
It's absolutely embarrassing.

Owner response