Sonic Drive-In

Went one day after work just to buy a soda and that itself was watery, flat, and overall not good at all but I didn’t want to make too much of an issue about it.
But when paying for the soda, the cashier accidentally swiped my card for a $1.50 transaction and then said “sorry, that wasn’t your transaction, it was from the car ahead of you that just left.
I’ll have my manager refund that back to you.” Then he charged me for my actual order but it’s been almost a week and I still haven’t received the refund.
While it’s only $1.50, it’s still the fact that I was charged and essentially paid for someone else’s order because they were in a rush and didn’t make sure that persons payment went through.

Got home late the other night (I also work at a restaurant) decided to go to sonic.
There one maybe two other cars in the stalls, so I go and press the button, wife and I sat there watching cars come in and out of the drive through while we got ignored for like 20-25 minutes.
I yell over when the window opened, poor girl looked like she couldn't handle the situation so she said to just go through the drive through.
It really wasn't that busy but we get to the window and you got one guy nose down in his phone, the one making the food just couldn't be bothered just absolutely not a care in the world, then the two at the window are the only ones putting in any effort at all.
Took forever then my shake was melted by the time I got it.
The food itself was good, it's consistent to what sonic makes but the place is poorly managed, probably treats their employees like trash while paying them minimum or just above minimum.
Ended up eating at the stall then leaving.
Atmosphere I gave a 1 star because all the homeless that are there when you're trying to eat.

Why does everyone move like a turtle at this location??? Manager needs to step it up here.
Waited 23 mins in line and they still made my drinks wrong.
And I didn’t get any food.
Everyone else in line and at the drive ins are pissed and the employees look like they don’t want to be there.
Fire them or make them quit but do your job