Fast food restaurant
Hands down the best service I've ever had at a sonic I believe the ladies name was Linzy? I stopped for a breakfast burrito and even though I said I didn't want ketchup or salsa she put it in the bag just in case she said.Then as she delivered other orders she came by and checked if I needed anything.Then even came to take my trash.She waited on me like we were in a diner.I was staggered!
Owner response
We're so happy to hear about your experience, Benjamin.Thanks for sharing!
My last 3 visits have been disasterous.I always order in the app, the wait time is forever.The food is just ok if it's delivered correctly and the staff is less than desirable.Sonic was always in a weekly rotation for me.I'm giving it a rest for now.
Owner response
Hi Charlene, we are so sorry about this.Thanks for reaching out.We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Watch out food is poisoned and not very friendly I never got all my food and when I said something about not getting all my food was told by the manager o I will refund your money after I waiting for 15 mins. Start time from the time I placed my order to the time I got half my order 331 to 349 they have a four min time to get stuff out. They fail and only gave me half of what I ordered. I advise people to not eat at this location period
Owner response
Thank you for messaging us, Rebecca.We agree, that is unacceptable and we apologize.There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable.Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
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