Sonic Drive-In

Hardly any ingredients in the Blast Turtle truffle nut..
Paid $6.99 plus tax for vanilla ice cream and maybe 10 turtle truffles and nothing else! The server Jason brought it out, l gave him a $2.00 tip and he went to a car driving through, parked in our way of getting out and enjoyed a cigarette with his buddy. Won't be back to this sonic..

Owner response

I went to sonic today 12/19 and got lunch for me and my family and when i got home to eat after taking 2-3 bites i looked down at my sandwich and noticed the chicken was still raw in the inside! When i called the sonic store i asked for a manager on duty and the person on the phone said your speaking to one and i told him what was going on with my sandwich and it was a 3 minute literal delay of silence before he said what do you want us to do about it.
He was very nonchalant with no care in the world that i was eating raw chicken.
Poor customer service we have never had a problem with this sonic and we go here all the time but won’t be any longer.
Everyone does make mistakes but it’s how you handle the mistake that makes a difference and the “manager” didn’t handle this at all well.
I would like to speak to someone hire up, as a business owner myself I would definitely want my associates to do and be better.

Owner response

We ordered a Supersonic Double and asked to have fresh burgers on grill to make sure it was hot, and was assured that they were just put on the grill.
By the way, we waited.
Hamburgers were barely warm.
The manager came out, and we told him they were not fresh.
He took the Hamburgers back and returned them after a few minutes.
Checked the hamburgers.
They were soggy and wet.
He did not rebook our food.
They should have been made over completely.

Owner response