Smashburger

Name: Smashburger
Address: 193 W 237th St, Bronx, New York, 10463, US
Telephone: (718) 618-4229
Price range: $$
Rating: 4.10

Hamburger restaurant, American restaurant, Chicken restaurant, Fast food restaurant, Ice cream shop, Restaurant

Location: 193 W 237th St, Bronx, NY 10463, United States
Located in: Floor 1 · Riverdale Crossing
Phone: (718) 618-4229
Price: $$

Opening hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-11 pm
Friday: 10:30 am-11 pm
Saturday: 10:30 am-11 pm

Online service hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-11 pm
Friday: 10:30 am-11 pm
Saturday: 10:30 am-11 pm

Food & drink

Vibe

Cheeseburger

Burger

French fries

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I waited 10 minutes for a Double Classic Smash burger. I received the burger COLD with unmelted cheese. I waited an additional 6 minutes in line for a refund.
I was told that I cannot receive a refund and that they can only remake the burger. No where is this written in the store on any sign that they cannot refund an order. NEVER again will I go this or any SMASH burger! This is my first time trying the service and my last.
This chain lost a customer for LIFE.

Owner response

Hi Michael, Thank you for your feedback.
Can you please email us at reviews@smashburger.com and recount your experience, including details about the location you visited, so our team can follow up with you?

The service is decent and the space clean.
The music is a little loud, I couldn't imagine wanting to sit here and chat on a date.
I guess that's why the place isn't too packed on a sunny afternoon. Anyhow on to the important part: the food. The burgers are overcooked to well done, greasy, and flavorless! If they're seasoned, I couldn't tell- they were so bland.
And the tots were too crispy and oily.
I attached a photo of the oil left behind.
The bottom is where the tots were.
At the end I was left with an oily after taste, and a slight allergic reaction- I think the burger had mayo, which I don't eat often.
But I had mayo last week, and didn't have the same reaction. If you want an over-priced greasy burger- still don't come here.
You can get a better overpriced burger someplace else. I should also add that someone let their half-eaten burger behind on another table- which I wish I saw before ordering.
It looked like a heap of uninspired disappointment in a bun.

Owner response

Hello Jayson, Thank you for your feedback.
We hate to hear we missed the mark in serving you and would like a chance to make things right.
Can you please email us at reviews@smashburger.com with details about your experience, including information about the location you visited, so our team can follow up with you? We hope to hear from you soon.

Yesterday, I had a wonderful experience at Smashburger; the customer service was amazing.
But I discovered a red long hair when I got my fries.
I spoke with a higher-up on the phone with yesterday, I declined her offer of another fry when she requested.
The team members, need to be wearing a hair net at all time.
After reading the Google comments, I'm not sure if I'll visit that location again.

Owner response

Hi Lasandra, Thank you for bringing this to our attention.
Can you please email us at reviews@smashburger.com and recount your experience, including details about the location you visited, so our team can follow up with you?

Reservations